Product price keeps changing

Hi all,

I’ve given up trying to speak to Amazon seller support regarding this, so I’m hoping someone here can offer some advice.

We have a product that we sell frequently on Amazon that we want to retail at £13.49. It has somehow ended up with a minimum price of £5.00 and a maximum price of £21.00. The retail price keeps reverting back to £10.49 even after we update the price to £13.49. We don’t have any automated pricing rules.

Having spoken with Amazon support on numerous occasions about this the advice that invariably comes back is to change the minimum price to £13.48 and the maximum price to £13.50, and set the retail price at £13.49, as shown in the screenshots below (we’ve got two versions of the product — one for FBA and one for Merchant Fulfilment)

We save the changes and everything looks good for a few hours but sooner or later the minimum and maximum prices revert to £5.00 and £21.00 respectively and the retail price reverts to £10.49.

I’m tearing my hair out over this. I’m sure it’s a simple setting but nobody at Seller Support seems to know what to do.

• I’ve asked seller support if it’s possible to simply remove the minimum and maximum pricing to stop this happening but I can’t get a straight answer.

• There’s no way for me to just remove the minimum and maximum pricing and save. There’s no option to save after I remove the figures. So I HAVE to enter a price.

• There are plenty of other products in our catalogue that don’t have min and max pricing against them.

• We don’t have any automated pricing rules, or any third party software managing pricing

Any advice would be greatly appreciated!