Hello Amazon Community Managers,

I am seeking assistance with a brand-name display issue affecting multiple ASINs under one registered Brand Registry brand.

The submitted product titles and Brand Name attributes are correct, but the brand name is being removed from customer-facing product titles when customers search using non-brand keywords.

I have already exhausted both Selling Partner Support and Brand Registry Support. Amazon has confirmed in writing that:

- this is caused by an Amazon-controlled product-title display experiment;

- the issue affects the brand across multiple ASINs;

- the relevant internal team has specifically reviewed the brand;

- the current display result was considered correct under Amazon's internal evaluation;

- there is currently no manual opt-out path available through support.

However, I have also found publicly documented Amazon Seller Forum cases involving substantially similar issues where the outcome was different.

Case 1 — Amazon Seller Forum:

An Amazon moderator explicitly stated:

“I see that they have approved your listings to display the brand.”

This confirms that, in at least one substantially similar case, the relevant Amazon team was able to approve brand-name display.

Case 2 — Amazon France Seller Forum:

In another similar case, the seller later confirmed that Amazon Support restored the brand name to the titles of ASINs created under the registered brand.

These cases are important because they show that similar brand-name display issues have previously received internal intervention and resulted in brand display being approved or restored.

My registered brand has been operating on Amazon for nearly seven years and has established a long-term sales history, customer review base, and Brand Registry presence.

I am not asking Amazon to disclose confidential algorithms, internal thresholds, or customer-behaviour data.

I am also not asking for a general opt-out from the experiment for all sellers.

I am asking whether an Amazon Community Manager can review my existing support history and help escalate this issue to the internal team responsible for the title-display experiment, particularly in light of the documented cases above where substantially similar issues resulted in brand display being approved or restored.

If Amazon considers the current result for my brand to be correct, I would also appreciate clarification as to why an equivalent corrective outcome was available in those similar cases but is not available in my case.

Relevant Case ID: 13173684952

For privacy reasons, I prefer not to publish my brand name, affected ASINs, Seller ID, or other account-specific information in this public discussion.

I can provide the affected brand name, ASINs, screenshots, support correspondence, and any additional account-specific details privately to an Amazon moderator if required.

Thank you for your assistance.