Hallo,
Nearly three weeks ago, my account was blocked due to an inactive German VAT number, even though I am not required by any law to maintain an active German VAT number. I have been registered under the Union OSS Procedure in Poland since 2021. Furthermore, my Polish VAT number and Union OSS status are both enrolled and confirmed in my Amazon settings (status: CONFIRMED and ENROLLED).
The reasons that I am not required to have active German VAT number are:
- I am not seller who resides in Germany
- I do not have any inventory in Germany nor use FBA anymore
- I am enrolled and active in Union OSS (One-Stop-Shop) already since year 2021 and I declare my Business-To-Consumers distance sales to Germany in Poland
My Attempts to Resolve the Issue:
- I have contacted the Account Health Service multiple times. Each representative took time to verify my account details and confirmed that my account is in healthy condition and my PL VAT and OSS settings are correct and properly verified.
- I was assured each time that my account would be reactivated within 48 hours or 3–5 business days, depending on the representative.
- I was informed that there is no further action required from my side.
Despite these repeated confirmations, no real actions have been taken, and my account remains blocked.
I have also provided all the required information and supporting documents to the following email addresses:
- de-vat-number-appeals-eu@amazon.com
- de-vat-number-appeals@amazon.com
Each time, I received confirmation that my Polish VAT number has been verified and that my account is compliant with German VAT obligations.
Current Status:
Almost three weeks have passed since my account was blocked. From time to time (max once per week)I receive the following update:
“We are still conducting an internal investigation of this case. Once an update is available, we will get back to you. There is no further action required from your side at the moment.”
Unfortunately, no resolution has been provided, and my account remains blocked, causing significant disruption to my business operations.
Request for Escalation:
I kindly request that this case be escalated to the appropriate department that can promptly handle this issue and unblock my account. I believe this matter requires immediate attention to avoid further delays.Thank you for your understanding and cooperation. I look forward to your response.
Best regards
