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Amazon Support’s Own Mistake Led to My U.S. Account Deactivation
Hello fellow sellers,
I’m reaching out because my business is suffering due to Amazon’s own mistakes, and I urgently need help to fix this.
I run a small, family-owned business that manufactures and sells educational products for children.
Without my consent, Amazon automatically registered my seller account in the UK—despite me never intending to sell there. Since I had no activity in that marketplace, the account remained inactive for years.
Once I started receiving notifications from Amazon UK, I immediately contacted Amazon Support to clarify what I needed to do. Support assured me that I could IGNORE the notifications because my UK account was inactive, and it would NOT affect my U.S. account. I have these conversations in writing, backed by screenshots.However, despite following Amazon’s own guidance under case IDs 17046785961 (U.S.) and 10722506312 (UK), my U.S. account was suddenly deactivated due to an unresolved issue in the UK marketplace—a marketplace I have never used or intended to sell in.
What I Have Done:
-Submitted all required documentation to Amazon UK several days ago—still no response.
- Escalated the issue with Amazon U.S. Support, but no resolution yet.
Every day this remains unresolved, my business faces serious financial damage.
My inventory is stuck, my sales are frozen, and I am losing revenue I rely on to operate. Yet we are now caught in a bureaucratic nightmare that is damaging everything we’ve worked so hard to build.
I am not asking for generic “support” at this point—I am pleading for real HELP to review my appeal and escalate this case for urgent correction. Amazon’s own incompetence created this issue, and now my business is paying the price.
Has anyone else faced a similar issue? Any advice on how to escalate this beyond standard support channels?
I appreciate any help from those who have dealt with same issue before.
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