Amazon Support’s Own Mistake Led to My U.S. Account Deactivation
Hello fellow sellers,
I’m reaching out because my business is suffering due to Amazon’s own mistakes, and I urgently need help to fix this.
I run a small, family-owned business that manufactures and sells educational products for children.
Without my consent, Amazon automatically registered my seller account in the UK—despite me never intending to sell there. Since I had no activity in that marketplace, the account remained inactive for years.
Once I started receiving notifications from Amazon UK, I immediately contacted Amazon Support to clarify what I needed to do. Support assured me that I could IGNORE the notifications because my UK account was inactive, and it would NOT affect my U.S. account. I have these conversations in writing, backed by screenshots.However, despite following Amazon’s own guidance under case IDs 17046785961 (U.S.) and 10722506312 (UK), my U.S. account was suddenly deactivated due to an unresolved issue in the UK marketplace—a marketplace I have never used or intended to sell in.
What I Have Done:
-Submitted all required documentation to Amazon UK several days ago—still no response.
- Escalated the issue with Amazon U.S. Support, but no resolution yet.
Every day this remains unresolved, my business faces serious financial damage.
My inventory is stuck, my sales are frozen, and I am losing revenue I rely on to operate. Yet we are now caught in a bureaucratic nightmare that is damaging everything we’ve worked so hard to build.
I am not asking for generic “support” at this point—I am pleading for real HELP to review my appeal and escalate this case for urgent correction. Amazon’s own incompetence created this issue, and now my business is paying the price.
Has anyone else faced a similar issue? Any advice on how to escalate this beyond standard support channels?
I appreciate any help from those who have dealt with same issue before.
Amazon Support’s Own Mistake Led to My U.S. Account Deactivation
Hello fellow sellers,
I’m reaching out because my business is suffering due to Amazon’s own mistakes, and I urgently need help to fix this.
I run a small, family-owned business that manufactures and sells educational products for children.
Without my consent, Amazon automatically registered my seller account in the UK—despite me never intending to sell there. Since I had no activity in that marketplace, the account remained inactive for years.
Once I started receiving notifications from Amazon UK, I immediately contacted Amazon Support to clarify what I needed to do. Support assured me that I could IGNORE the notifications because my UK account was inactive, and it would NOT affect my U.S. account. I have these conversations in writing, backed by screenshots.However, despite following Amazon’s own guidance under case IDs 17046785961 (U.S.) and 10722506312 (UK), my U.S. account was suddenly deactivated due to an unresolved issue in the UK marketplace—a marketplace I have never used or intended to sell in.
What I Have Done:
-Submitted all required documentation to Amazon UK several days ago—still no response.
- Escalated the issue with Amazon U.S. Support, but no resolution yet.
Every day this remains unresolved, my business faces serious financial damage.
My inventory is stuck, my sales are frozen, and I am losing revenue I rely on to operate. Yet we are now caught in a bureaucratic nightmare that is damaging everything we’ve worked so hard to build.
I am not asking for generic “support” at this point—I am pleading for real HELP to review my appeal and escalate this case for urgent correction. Amazon’s own incompetence created this issue, and now my business is paying the price.
Has anyone else faced a similar issue? Any advice on how to escalate this beyond standard support channels?
I appreciate any help from those who have dealt with same issue before.
9 replies
Julia_Amzn
Hello @Seller_P1rvTQ0wFGEM3, I apologize for the delayed response. I will transfer your thread to the partner team, who will guide you on the next steps.
All the best, Julia.
Ash_AMZ
Hello @Seller_P1rvTQ0wFGEM3,
Ash here to assist. Thanks for sharing the detailed information over this thread.
It has been understood that your US account has been deactivated which is related to your account UK account.
Unfortunately, you wouldn’t be able to close or delete the UK account until you resolve the account violations.
To help you better, kindly post the deactivation notification of your UK account over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_P1rvTQ0wFGEM3
Hello @Ash_AMZ ,
Thank you for your assistance.
I understand that I first need to resolve the account violations.
I submitted a Reactivation Appeal on March 24, including all the required documentation and a detailed explanation relevant to my case.
However, I have not received any response from the UK support team.
I also raised several cases with UK Seller Support, but unfortunately, I haven’t received any replies there either.
As a follow-up, I forwarded the same documentation to selling-partner-action-review@amazon.co.uk, but I still haven’t received any response.
I kindly request your help to escalate my case to the UK team, as the prolonged delay is preventing me from resolving the issue and reactivating my account.
Abella_AMZ
Hello @Seller_P1rvTQ0wFGEM3,
This is Abella from Amazon to assist you.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
Thank you so much for sharing the detail information of the issue. I apologies that you are facing challenges and would like to escalate the matter to the team, but I would request you to please share us the latest performance notification of account deactivation, so that we can look and work accordingly to assist you in the matter.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_P1rvTQ0wFGEM3
Hello @Abella_AMZ@Ash_AMZ@Julia_Amzn
Here the latest performance notification of account deactivation
Oliver_Amazon
Hello @Seller_P1rvTQ0wFGEM3
Thanks for your question. I´m Oliver and I will be looking into your issue today.
Your account was blocked and you provided all information but still it could not be reactivated.
Unfortunately, we can´t see any further details.
I´m sorry I can´t be of further help.
Regards,
Oliver
Seller_P1rvTQ0wFGEM3
Hi, so what I should do? Submit another dispute?
