Amazon are taking 4 weeks to respond to poa
Hi there,
we are having absolute nightmare with amazon seller performance team.
we were suspended 4 weeks ago due to pricing vialiotions, submitted a plan the same day and its been 4 weeks since we heard from them. whats worse is that we recieved an email saying that 2 out 3 asins affected are reinstated and we can sell it (when account is active again) but amazon still haven’t sent us no notifications… when emailing or calling selling suppport answer is always the same- you need to wait… how long? 6 weeks??? 12 weeks? the issue is resolved and we have 0 pricing violations at the moment, but still suspended with 200k+ hanging in amazon!!! I know for a fact that we can’t sent direct emails to the seller performance team because we would get back to the end of the queue again. Please share your experience and steps you took in the similar situation.
Many thanks!
0 replies
Seller_wIuJ2WKenIxoy
I waiting from 27 April so is one month for Category Approval Request for gl_grocery
Seller_TJ1RcwOp7fIPQ
Hi,
I’m facing the same issue but I’m trying to sell on Amazon DE. You mentioned that emails to the seller performance team can get us back to the end of the queue… what do you mean exactly? what’s this direct e-mail? I’m a little concerned as I have been requesting for a reply on my case practically every week
Many thanks!
Seller_64jziShTiTjOq
It’s clear from other threads that Amazon normally take at least 4 weeks to respond to POA appeals. At the moment, they are are evidently snowed under with these and other problems, such as dozens if not hundreds of new sellers (joining Amazon during Covid for what they think is a quick and easy way to make money but who haven’t read any of the rules and procedures, let alone understood them). And, like every other business, trying to deal with them with a reduced staff. There is no point in repeatedly phoning Seller Support and, as you already know, chasing Seller Performance just puts you to the back of the queue, as it puts a new date on your case and the staff are, obviously, dealing with cases in strict date order - oldest first - they’re not going to look at your latest message and think “Oh that’s really an older case, I’ll deal with it first”. If you were under that pressure, would you really like someone constantly pushing for an answer? Sorry, but you will have to keep waiting.
I’m sure you know your business but why would you leave £200,000 sitting in your account, which then got blocked when you were suspended?