Issue Summary:

I am experiencing significant issues with unverified negative reviews on my products listed on Amazon. These reviews are from individuals who have not made confirmed purchases, and they are severely impacting my business's reputation and sales. This practice violates Amazon’s own review policies and the newly enacted Digital Markets, Competition and Consumers (DMCC) Act in the UK, which aims to ban fake reviews and enhance consumer protection.

Detailed Explanation:

Nature of the Issue:

Unverified Reviews: My product listings are receiving negative reviews from individuals who have not purchased the products through Amazon. These unverified reviews are misleading potential customers and causing substantial harm to my business’s reputation and financial health.

Amazon's Policies: According to Amazon's review policies, reviews should be from confirmed purchases to ensure authenticity and reliability. These unverified reviews clearly violate this policy.

Impact on Business:

Reputation Damage: The presence of unverified negative reviews misleads potential buyers, undermining trust in my products and my business as a whole.

Financial Loss: The misleading reviews have led to a noticeable decline in sales, directly affecting my revenue.

Customer Confusion: Genuine customers are being misled by these fake reviews, which affects their purchasing decisions and overall shopping experience.

Legal Context - DMCC Act:

Consumer Protection: The DMCC Act, recently passed by the UK Parliament, bans fake reviews to protect consumers from being misled. It requires digital platforms to ensure that reviews are genuine and from confirmed purchases.

Regulatory Oversight: The Competition and Markets Authority (CMA) has been empowered to enforce these regulations and take action against platforms that allow fake reviews, including imposing significant fines.

Previous Attempts to Resolve:

Initial Case: I previously created a case and spoke with Amazon support, but the escalated case log did not include all the necessary details. The issue remains unresolved, and the unverified reviews are still active on my product listings.

Requested Action:

Immediate Removal: I request the immediate removal of all unverified reviews from my product listings.

Policy Enforcement: I urge Amazon to enforce its review policies strictly to ensure that only reviews from confirmed purchases are allowed.

Compliance with DMCC Act: Amazon must comply with the DMCC Act by implementing robust measures to verify the authenticity of reviews and protect sellers from the adverse effects of fake reviews.

Conclusion:

The ongoing issue of unverified negative reviews not only violates Amazon’s policies but also breaches the DMCC Act, which aims to ensure fair practices and consumer protection in digital markets. I request urgent action to address this issue to prevent further damage to my business and ensure compliance with the new legal requirements.

Thank you for your prompt attention to this matter.

Hi

I am trying to remove a 1 star rating on my listing but no feedback was left by this person nor was it a verfiied purchase. Amazon have repeatedly said "they have investigated and have taken appropriate action" but the 1 star rating is still there. It's clearly a fake rating as no one purchased anything, I need some help to get this removed please.

Thanks

A customer left negative feedback and reported us to Amazon, claiming we are selling fake items. We submitted all the required paperwork, and we were able to resume selling with buy box on us.

However, the negative feedback ("Avoid buying fake!!!!!!!!!") has not been removed even its FBA item and approved its not fake.

We have successfully sold 400 units of this product without a single complaint until now. This particular case seems like an abuse of the system possibly to get a free item or due to competition.

There should be a threshold or percentage of sales vs. reports before taking such serious action. Otherwise, any competitor or dishonest buyer can unfairly harm sellers.

Could you please assist in getting this unfair feedback removed?

Id : 10957393932

@Seller_j9Bd91CW3ZVpr @Seller_Huz6FT08OxHAR @Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM