ID verification links not working

Amazon's last response is as follows:

To reactivate your account, take one of the following actions to complete your identity verification:

-- Take a photo of your face and ID document using the Seller Central ID document photo service. This feature allows you to complete your identity verification in about 2 minutes and is available anytime.

-- Join a video call with an Amazon associate and show them the original documents that you provided when you registered your account.

This identity verification is required as an enhanced security measure.

Both the links provided for these two services are as follows: https://sellercentral.amazon.com/mario/v2/rf/flow/AutoIDV/page/AutoIDV/render?serviceType=ALL&serviceTier=ALL

https://sellercentral.amazon.com/mario/inpvMeeting/appointment/global?mons_sel_locale=en_US

Both of these links do not work for me, not sure if it has anything to do with it but I am applying for a UK store not a US one. I also never successfully opened an account in the first place, my account was deactivated during the set up.

I am then stuck in an endless loop when trying to get support, when writing a message into the appeal point on seller central I'm told to contact support (automatic response). When contacting support I get another automatic response telling me to go through seller central... Not sure where to go from here.

Any help is much appreciated.