[Now Closed] 🎯 Ask Amazon Monthly Series: FBA Deep Dive - 29th April
Hello Sellers,
Have questions about Fulfillment by Amazon? Our FBA partner teams are here to answer them directly in this Ask Amazon event!
Event Details
📅 Date: Wednesday, 29th April 2026 📍 Where: This thread
What Makes This Event Different?
We've assembled experts from multiple FBA teams to answer your questions:
- FBA Inbound Team - Shipment creation, requirements, and processing
- Defect Prevention & Reconciliation - Handling discrepancies and reimbursements
- Capacity Management - Storage limits and optimisation
- Inventory Restock - Replenishment strategies and tools
- Inventory Performance - IPI scores and inventory health
Topics We'll Cover
Based on your community feedback, we'll be focusing on:
Shipping, Delivery & Reconciliation (mentioned in 59.5% of FBA posts)
- Shipment tracking and carrier coordination
- Handling damaged or lost items
- Reimbursement processes
Inventory & Storage Management (mentioned in 45.4% of FBA posts)
- Inventory optimisation
- Managing stranded units
- Removal processes
Listing & Product Management (mentioned in 40.4% of FBA posts)
- ASIN management
- Catalogue maintenance
- Listing optimisation
How to Participate
This thread is NOW open for questions! You can now:
- Submit your FBA questions as a reply to this thread
- Engage with other sellers facing similar challenges
- Starting 29th April, FBA Partner Teams will be answering your questions directly on this thread
Please note that our partner teams are spread across different time zones, so responses may not be immediate. Keep an eye on this thread - all questions will be answered as soon as possible!
_____________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
[Now Closed] 🎯 Ask Amazon Monthly Series: FBA Deep Dive - 29th April
Hello Sellers,
Have questions about Fulfillment by Amazon? Our FBA partner teams are here to answer them directly in this Ask Amazon event!
Event Details
📅 Date: Wednesday, 29th April 2026 📍 Where: This thread
What Makes This Event Different?
We've assembled experts from multiple FBA teams to answer your questions:
- FBA Inbound Team - Shipment creation, requirements, and processing
- Defect Prevention & Reconciliation - Handling discrepancies and reimbursements
- Capacity Management - Storage limits and optimisation
- Inventory Restock - Replenishment strategies and tools
- Inventory Performance - IPI scores and inventory health
Topics We'll Cover
Based on your community feedback, we'll be focusing on:
Shipping, Delivery & Reconciliation (mentioned in 59.5% of FBA posts)
- Shipment tracking and carrier coordination
- Handling damaged or lost items
- Reimbursement processes
Inventory & Storage Management (mentioned in 45.4% of FBA posts)
- Inventory optimisation
- Managing stranded units
- Removal processes
Listing & Product Management (mentioned in 40.4% of FBA posts)
- ASIN management
- Catalogue maintenance
- Listing optimisation
How to Participate
This thread is NOW open for questions! You can now:
- Submit your FBA questions as a reply to this thread
- Engage with other sellers facing similar challenges
- Starting 29th April, FBA Partner Teams will be answering your questions directly on this thread
Please note that our partner teams are spread across different time zones, so responses may not be immediate. Keep an eye on this thread - all questions will be answered as soon as possible!
_____________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
37 replies
Seller_qlPlEwVd19QVs
Afternoon @Defect Prevention & Reconciliation team,
I am in a situation where stock is "unable to be located" after being checked in to the warehouse, it's been over a year with nearly 15 cases opened through the account support team and now I am not even getting responses back to open cases.
What can be done to rectify this, i have the same conversations with the FBA team who agree that i am due a refund of stock return but once i come off the phone i get nothing back except an automated response about not eligible for refund and stock can't be located and with cases not being responded to I am at a loss with significant impact on my business and a value of stock I cant return, sell or get a reimbursement on.
The warehouse team are just ignoring the cases and I really need an answer and my stock returned, they are the fastest moving items of circa 500+ in total and this not only impacts myself but is money amazon are not getting from sales.
See below 3 of the most recent cases opened for the same topic dating back to december with no response.
Case notes ending;
7402
2462
6902
Please can someone come back to me with a resolution
Thanks
Seller_tqxbklMk3hddU
I do have a question and will hope that this thread will help me.
My seller account got deactivated for violation of intellectual property policy without any warning and even tho I didn't violate any intellectual property.
Since then it is impossible for me to talk to someone, every submission I send seems to be automatically answered by a bot that doesn't even read my text and I get the same "not enough informations" answer.
It's been almost 2 weeks now that I can't sell and my money is blocked.
I can't get a precise answer on what do I need to send to amazon to reactivate my account.
The text always says "explain how you didn't violate intellectual property policy" and no matter what I do, say, or show, nothing changes .
Please help me.
Seller_i38MVIJDH23AY
Please answer this question from @Seller_KBCvmRKLx6ft0and also explain how, if a customer returns an item marked as carrier damaged with a comment along the lines of 'poor packaging - arrived damaged', it can then be changed to customer damaged.
Please explain disposition changes from customer returns.
Scenario: A buyer returns an item with reason 'carrier damaged'. It is received back by FBA and they change the disposition to 'customer damaged', conveniently moving the financial burden of the damaged item from Amazon/carrier to the seller.
Please explain SPECIFICALLY what means or evidence would allow any human that isn't Professor X to determine who or where this damage was caused between leaving the Amazon FC and arriving at the customer's address?
Furthermore, if it truly is determined that the customer has damaged the item, and was therefore LYING, why does Amazon take no action against these buyers, and at the very least charge them for the return shipping?
Seller_i38MVIJDH23AY
Please can you explain your thinking on product packaging.
When I get removal orders from the FC at least 50% of the products arrive back with damaged packaging. I send photos to seller support. After a lot of arguing I sometimes get compensated for this but you only give me 20% of the, already low, reimbursement value. You say you do this as it is 'only the packaging that is damaged'.
If I then resend the product to an FC it gets rejected and marked as distributor damaged.
Therefore I am confused. Sometimes the state of the packaging is important and other times (when it would cost Amazon money) it is not important.
Seller_6GAs6lWUSDmXA
Hello, I would like to ask you if the 500 kg limit in pallet weight is rigorous or there is tolerance for some kilos more. As not all industrial pallets have the same weight and there are times that with one more carton you have a total flat top on pallet, which will give you more safety during shipping.
For example if a pallet reach the f.c and weights 510kg is there possibility warehouse to reject it?
All best
Seller_k3oWYDCksyCAO
I have a question to ask.
How can it be when you have 20 items in a box (and there are 20 there - we checked and counted) and 19 or 21 get unpacked?
Seller_CKiUkG1VxYwMM
Dear Amazon FBA Inbound Team,
We sent LTL Pallet Shipment to Amazon LBA8 on 9th April 2026 and it was delivered to Amazon LBA8 on 16th April 2026 with POD and Amazon Stamp to confirm delivery of the pallet. However there is still no update of the shipment being processed especially when before this shipment going to LBA8, we always sent LTL pallet shipments to either LBA4 or BHX4. There is clearly some sort of IT issue / error ongoing which the FBA Inbound Team need to look into and resolve as it never takes this long for shipment to process when sending to LBA4 / BHX4.
If the FBA Inbound Team can please get in touch with LBA8 and see why the shipment is stuck as I am sure it is not just me, there are other sellers with same problem where the shipment creation told us to send to LBA8 using Box Level Optimised Inventory but the shipments to LBA8 are not getting processed.
Kind regards
Seller_KBCvmRKLx6ft0
Am guessing none of these 'partner teams' that will be responding to these 'live' Q&A sessions are UK based. Cool.
Seller_WkGzXFR8EP6Iq
REMOVAL ORDER QUESTION:
Why does Amazon's system sometimes cancel units from Removal orders?
For example, we might have 500 units of a particular SKU in FBA, arrange a removal order for 50 units and then Amazon only ships out 47 and cancels 3 from the removal order. It's really frustrating as it means we have to keep checking each and every order on Amazon's system to see what they decided to send and what they decided to cancel. Amazon wouldn't do this for customer orders, so why does it get done for removal orders?
Seller_WkGzXFR8EP6Iq
ANOTHER REMOVAL ORDER QUESTION:
Why does Amazon regularly inadequately pack removal orders?
When we receive removal orders we regularly receive boxes which are split, open or re-taped by the courier. Delivery drivers regularly complain about the poor quality of boxes that Amazon use to ship removal orders.
