[Now Closed] 🎯 Ask Amazon Monthly Series: FBA Deep Dive - 29th April
Hello Sellers,
Have questions about Fulfillment by Amazon? Our FBA partner teams are here to answer them directly in this Ask Amazon event!
Event Details
📅 Date: Wednesday, 29th April 2026 📍 Where: This thread
What Makes This Event Different?
We've assembled experts from multiple FBA teams to answer your questions:
- FBA Inbound Team - Shipment creation, requirements, and processing
- Defect Prevention & Reconciliation - Handling discrepancies and reimbursements
- Capacity Management - Storage limits and optimisation
- Inventory Restock - Replenishment strategies and tools
- Inventory Performance - IPI scores and inventory health
Topics We'll Cover
Based on your community feedback, we'll be focusing on:
Shipping, Delivery & Reconciliation (mentioned in 59.5% of FBA posts)
- Shipment tracking and carrier coordination
- Handling damaged or lost items
- Reimbursement processes
Inventory & Storage Management (mentioned in 45.4% of FBA posts)
- Inventory optimisation
- Managing stranded units
- Removal processes
Listing & Product Management (mentioned in 40.4% of FBA posts)
- ASIN management
- Catalogue maintenance
- Listing optimisation
How to Participate
This thread is NOW open for questions! You can now:
- Submit your FBA questions as a reply to this thread
- Engage with other sellers facing similar challenges
- Starting 29th April, FBA Partner Teams will be answering your questions directly on this thread
Please note that our partner teams are spread across different time zones, so responses may not be immediate. Keep an eye on this thread - all questions will be answered as soon as possible!
_____________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
[Now Closed] 🎯 Ask Amazon Monthly Series: FBA Deep Dive - 29th April
Hello Sellers,
Have questions about Fulfillment by Amazon? Our FBA partner teams are here to answer them directly in this Ask Amazon event!
Event Details
📅 Date: Wednesday, 29th April 2026 📍 Where: This thread
What Makes This Event Different?
We've assembled experts from multiple FBA teams to answer your questions:
- FBA Inbound Team - Shipment creation, requirements, and processing
- Defect Prevention & Reconciliation - Handling discrepancies and reimbursements
- Capacity Management - Storage limits and optimisation
- Inventory Restock - Replenishment strategies and tools
- Inventory Performance - IPI scores and inventory health
Topics We'll Cover
Based on your community feedback, we'll be focusing on:
Shipping, Delivery & Reconciliation (mentioned in 59.5% of FBA posts)
- Shipment tracking and carrier coordination
- Handling damaged or lost items
- Reimbursement processes
Inventory & Storage Management (mentioned in 45.4% of FBA posts)
- Inventory optimisation
- Managing stranded units
- Removal processes
Listing & Product Management (mentioned in 40.4% of FBA posts)
- ASIN management
- Catalogue maintenance
- Listing optimisation
How to Participate
This thread is NOW open for questions! You can now:
- Submit your FBA questions as a reply to this thread
- Engage with other sellers facing similar challenges
- Starting 29th April, FBA Partner Teams will be answering your questions directly on this thread
Please note that our partner teams are spread across different time zones, so responses may not be immediate. Keep an eye on this thread - all questions will be answered as soon as possible!
_____________________________________________________
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
37 replies
Seller_i38MVIJDH23AY
Please can you explain your thinking on product packaging.
When I get removal orders from the FC at least 50% of the products arrive back with damaged packaging. I send photos to seller support. After a lot of arguing I sometimes get compensated for this but you only give me 20% of the, already low, reimbursement value. You say you do this as it is 'only the packaging that is damaged'.
If I then resend the product to an FC it gets rejected and marked as distributor damaged.
Therefore I am confused. Sometimes the state of the packaging is important and other times (when it would cost Amazon money) it is not important.
Seller_6GAs6lWUSDmXA
Hello, I would like to ask you if the 500 kg limit in pallet weight is rigorous or there is tolerance for some kilos more. As not all industrial pallets have the same weight and there are times that with one more carton you have a total flat top on pallet, which will give you more safety during shipping.
For example if a pallet reach the f.c and weights 510kg is there possibility warehouse to reject it?
All best
Seller_k3oWYDCksyCAO
I have a question to ask.
How can it be when you have 20 items in a box (and there are 20 there - we checked and counted) and 19 or 21 get unpacked?
Seller_CKiUkG1VxYwMM
Dear Amazon FBA Inbound Team,
We sent LTL Pallet Shipment to Amazon LBA8 on 9th April 2026 and it was delivered to Amazon LBA8 on 16th April 2026 with POD and Amazon Stamp to confirm delivery of the pallet. However there is still no update of the shipment being processed especially when before this shipment going to LBA8, we always sent LTL pallet shipments to either LBA4 or BHX4. There is clearly some sort of IT issue / error ongoing which the FBA Inbound Team need to look into and resolve as it never takes this long for shipment to process when sending to LBA4 / BHX4.
If the FBA Inbound Team can please get in touch with LBA8 and see why the shipment is stuck as I am sure it is not just me, there are other sellers with same problem where the shipment creation told us to send to LBA8 using Box Level Optimised Inventory but the shipments to LBA8 are not getting processed.
Kind regards
Seller_KBCvmRKLx6ft0
Am guessing none of these 'partner teams' that will be responding to these 'live' Q&A sessions are UK based. Cool.
Seller_WkGzXFR8EP6Iq
REMOVAL ORDER QUESTION:
Why does Amazon's system sometimes cancel units from Removal orders?
For example, we might have 500 units of a particular SKU in FBA, arrange a removal order for 50 units and then Amazon only ships out 47 and cancels 3 from the removal order. It's really frustrating as it means we have to keep checking each and every order on Amazon's system to see what they decided to send and what they decided to cancel. Amazon wouldn't do this for customer orders, so why does it get done for removal orders?
KJ_Amazon
Great question — and you're definitely not alone in wondering about this. Removal order cancellations can be frustrating, especially when you're trying to manage your inventory proactively. Let me break down the most common reasons why Amazon's system may cancel units from your removal orders.
Here are the top reasons units get cancelled from removal orders
- Inventory is out of stock or unavailable — The system couldn't locate enough qualified inventory at the fulfillment center. This often happens when the item's disposition (sellable vs. unfulfillable) doesn't match what was selected in the removal request.
- Units are reserved — If your inventory is tied to a pending customer order or another active removal order, those units are considered "reserved" and can't be included in a new removal.
- Inventory is in transit — When units are being transferred between fulfillment centers, they're temporarily in a "bound" state and aren't available for removal until the transfer completes.
- Duplicate removal requests — If you've already submitted a removal order for the same FNSKU and it's still processing, subsequent orders for those same units will be automatically cancelled.
- Items in unpickable locations — Units must be in a picking-ready location within the FC. If they're stored in reserve or special locations, they can't be physically picked for the removal shipment.
- Hazmat or recalled items — Products flagged as hazardous materials or under recall have restrictions on removal.
- Warehouse-damaged inventory — If units were damaged in the fulfillment center, they may be flagged for reimbursement rather than removal.
1. Check your **Removal Order Detail report** in Seller Central: Go to **Reports > Fulfillment > Removal Order Detail** to see the specific cancellation reason for each unit.
2. Verify your inventory status under **Inventory > Manage All Inventory** — look at whether units show as Available, Reserved, Inbound, or Unfulfillable.
3. If units were cancelled, wait about **14 days** for internal processing to complete, then try creating a new removal order.
4. For bulk removals (10+ SKUs), consider using the **flat-file template** method via **Orders > Upload Order Related Files** — just keep it under 1,000 FNSKUs per file for smoother processing.
Seller_WkGzXFR8EP6Iq
ANOTHER REMOVAL ORDER QUESTION:
Why does Amazon regularly inadequately pack removal orders?
When we receive removal orders we regularly receive boxes which are split, open or re-taped by the courier. Delivery drivers regularly complain about the poor quality of boxes that Amazon use to ship removal orders.
Seller_WkGzXFR8EP6Iq
YET ANOTHER REMOVAL ORDER QUESTION:
Why doesn't Amazon combine removal order units before dispatching?
I understand that Amazon have inventory split across warehouses but it baffles me that Amazon would rather send 20x Royal Mail Tracked 24 / UPS Next Day parcels rather than combine inventory together from various warehouses and then ship in 1x Royal Mail / UPS parcel. Perhaps sellers should be provided with an option to group removal orders before Amazon dispatch - there'd be reduced courier costs for Amazon, reduced packaging costs for Amazon, reduce packaging waste for the seller, reduced 3PL receiving costs (for sellers which use 3PLs).
Seller_WkGzXFR8EP6Iq
QUESTION IN RELATION TO FBA 'AMAZON RECOMMENDED GROUP PACKING METHOD'
On https://sellercentral.amazon.co.uk/help/hub/reference/GV6GL3KJRDPT8TNY it mentions "You can view the details of the incentives you have earned, including the total amount accrued and your remaining balance, in the "Track your savings" tile in Seller Central."
The "Track your savings" tile has been non-existent in Seller Central for over 6 months. Whenever we ask Seller Support when it's coming back they always say "we have temporarily disabled the incentive report". What's the timescale of temporary? When can we expect to get granular data directly from Seller Central (rather than keep having to ask Seller Support for the data [which even then is only aggregated data])?
