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Shipment from AWD to FBA - Missing Inventory
@Danika_Amazon@Bryce_Amazon@Glenn_Amazon
I created a shipment to send inventory from AWD to FBA. The shipment ID is FBA18BPGR5MB.
432 units were sent, but only 282 received.
In order to investigate the missing units, Amazon requires proof of purchase or packing list (if manufacturer) as well as tracking POD. Since this was sent from AWD to FBA, I do not have a packing list (I am the manufacturer) or tracking POD.
Can someone please help me with this?
4 replies
Seller_qm9IhpBZk3W3A
Use the manufacturing invoice you have for your items.
as for POD, I have been using this work-around
Create a PDF with the text in the document stating
This is an AWD to FBA replenishment shipment
There is no Proof of Delivery
It's helped out every single claim I've been doing for these shipments
Topher_Amazon
Hi @Seller_pPsrm1LU7drvL,
I appreciate all the details here. csoStore gives good advice above as the manufacturer, so please include those in your case if you haven't already. That said I've escalated this with our partner team and will let you know if I hear back before you see an update on your case log.
Topher
Topher_Amazon
Hi @Seller_pPsrm1LU7drvL,
Just checking in here on the above as the partner team confirmed they would need that documentation as well. Because I don't see a case ID I can't check directly, but following up to see how we can help if needed.
Topher
