Urgent help needed: Listing blocked as ingredients attribute needs to be updated but can’t update attribute

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Seller_fOG8EFJJcBwGE

Urgent help needed: Listing blocked as ingredients attribute needs to be updated but can’t update attribute

Hi,

A few days ago listings for 3 new ASINS were blocked because I needed to up[date the ingredients attribute.

I have had this before & it is usually no problem to update by going into edit listing & updating the attributes. This time around for some reason the listings have been blocked which means that I can’t use the edit listing function to update the attribute.

I have had a long back & fourth with seller support who have been unable to help. All they keep saying is that your ‘listing appeal has been rejected please update ingredients attribute’ yet I can’t update the attribute as the listing is blocked!

They have advised updating the product via inventory file but it does not give me the option to upload a product update & anyway editing via listing is far simpler, so this is not an option

I spoke to seller support over the phone who agreed that all that needs to happen is my listing is unblocked so I can update the attributes.

Please could somebody urgently help me resolve this for the below ASINs.

@Sarah_Amzn@Julia_Amazon@Julia_Amzn@Roberto_Amazon@Ezra_Amazon@Winston_Amazon

B0DRW91J1D

B0DS9RLMMN

B0DS9R66TY

Case ID 10693270982

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3 replies
Tags:Product compliance
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Seller_ynXgesfGs9npl

[Moderator Edit (Sarah_Amzn): spam removed]

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Seller_mhDKxqqMXhdIG

I am having the same issue. Could you solve it?

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Sarah_Amzn

Hello @Seller_fOG8EFJJcBwGE,

This is Sarah with Amazon.

Are you still facing issues with the listing or you managed to sort them out?

Kind regards,

Sarah.

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