Missing Shipment send to FBA

Dear Sellers,

I recently encountered an issue with a shipment sent to the FBA warehouse. Initially, I created a shipment and later canceled it. However, the courier still arrived and informed me that the shipment was registered in their system. Despite explaining that I had canceled it, they insisted it was still active in their records. Consequently, I handed over the package, and it was delivered to the Amazon FBA warehouse.

Unfortunately, I cannot find any record of this shipment in my seller account. I tried to submit a SAFE-T CLAIMS but that order ID is not eligible.

I kindly request assistance in locating this shipment