1 Star Rating without Review/Comment
Hi,
I'd like to know Amazon's policy about the 1-star rating from our product when a customer doesn't explain why he/she submitted a poor rating for no apparent reason i.e. a negative rating without leaving a review/comment. This would also not provide us with any information on how we might assist the customer if they were experiencing problems with our product.
Is there a way we can remove this rating based on the fact that it lacks information about the item?
Link to 1-star rating: https://www.amazon.com/product-reviews/B0874SZDV1/ref=acr_dp_hist_1?ie=UTF8&filterByStar=one_star&reviewerType=all_reviews#reviews-filter-bar
2 replies
Veronica_Amazon
Hello @Seller_foPFuYxJoIg8c,
Thank you for your post, as I understand feedback is quite an important component of your selling on Amazon. The overall star rating includes feedback from customers who simply rated the product (one-tap reviews) as well as the traditional reviews with text, images or video. Only reviews with text, images and video are displayed in the Customer Reviews section of a product.
Amazon may remove ratings or reviews review that violate Feedback guidelines but again, rating products without leaving a comment is allowed.
The below help pages offer additional details on managing feedback.
Can Amazon remove Customer Feedback?
Kindest regards,
Veronica_Amazon
