The "Buy Box" for all products disappeared simultaneously
On September 11, 2025, the "Buy Box" for all products disappeared simultaneously. Our account has a good performance with no violations whatsoever. Due to this issue, sales have dropped sharply at present. Please help investigate the cause and restore the "Buy Box" eligibility for all products.
@Spencer_Amazon @Julia_Amazon @Julia_Amzn @JiAlex_Amazon @Ash_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
The "Buy Box" for all products disappeared simultaneously
On September 11, 2025, the "Buy Box" for all products disappeared simultaneously. Our account has a good performance with no violations whatsoever. Due to this issue, sales have dropped sharply at present. Please help investigate the cause and restore the "Buy Box" eligibility for all products.
@Spencer_Amazon @Julia_Amazon @Julia_Amzn @JiAlex_Amazon @Ash_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
4 replies
Seller_dWf1BwPhuGgEK
We have consulted the Seller Support team about this issue, with CASE ID: 11509798982. During this period, we tried lowering the price to £1.99 and creating new products, but none of these efforts helped us regain the "Buy Box".
The reason given for this issue is "not meeting the requirements for product offers". However, we have carefully checked the relevant platform regulations:
Fulfilled by Amazon (FBA) products automatically meet the requirements for recommended offers;
Only Professional selling accounts are eligible to win recommended offers;
Maintaining good performance metrics can increase the chances of winning recommended offers;
Products must have sufficient order volume to meet the requirements for recommended offers.
We fully meet all the above requirements. Please help further investigate and handle this matter.
Seller_19fz0c48XB8qd
There is something wrong with product pages, if you go on any product and click the "other sellers on Amazon" to view all prices nothing comes up. I noticed this yesterday and it is still happening today. Also a lot of products are not showing a buy box at all and the "See All Buying Options" button doesn't bring anything up meaning nobody can buy them products.
Manny_Amazon
Hello @Seller_dWf1BwPhuGgEK,
Thanks for posting here. I've reviewed the details of this request and see that case 11509798982 is currently open with the team who is actively looking into the issue and is providing updates.
Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
