In this article I will walk through section three of the Amazon Services Europe Business Solutions Agreement, and what to do if you’ve received a violation notification for section three.
About the Amazon Services Europe Business Solutions Agreement
The Amazon Services Europe Business Solutions Agreement is an agreement all sellers who want to sell on Amazon must electronically sign when they register. By signing it, they are agreeing to follow all rules as an Amazon seller.
Section three of Amazon Services Europe Business Solutions Agreement is the Term and Termination section. This section denotes that the Services Europe Business Solutions Agreement starts on the date registration is completed, and also discusses how and why Amazon may terminate or suspend a seller’s account. The copy from Amazon section 3 is below:
"3. Term and Termination.
The term of this Agreement will start on the date of your completed registration for use of a Selling Service and continue until terminated by us or you as provided below. You may at any time terminate your use of any Selling Service immediately on notice to us via Seller Central, email, the Contact Us Form, or similar means. We may terminate your use of any Services or terminate this Agreement for convenience with 30 days’ advance notice. We may suspend or terminate your use of any Services immediately if we determine that (a) you have materially breached the Agreement and failed to cure within 7 days of a cure notice unless your breach exposes us to liability towards a third party, in which case we are entitled to reduce, or waive, the aforementioned cure period at our reasonable discretion; (b) your account has been, or our controls identify that it may be used for deceptive or fraudulent or illegal activity; or (c) your use of the Services has harmed or our controls identify that it might harm other sellers, customers, or Amazon’s legitimate interest; or (d) your Account Health Rating falls below our published thresholds for deactivation. We will promptly notify you of any such termination or suspension via email or similar means sent to you individually, and on Seller Central, indicating the reason and any options to appeal, except where we have reason to believe that providing this information will hinder the investigation or prevention of deceptive, fraudulent, or illegal activity, or will enable you to circumvent our safeguards. Any suspension will last until you have provided satisfactory evidence that you have cured its cause and implemented the necessary changes except in case of suspension based under (b) or (c) above where we terminate or may not reinstate in light of the initially deceptive, fraudulent or illegal activity or harm. On termination of this Agreement, all related rights and obligations under this Agreement immediately terminate, except that (e) you will remain responsible for performing all of your obligations in connection with transactions entered into before termination and for any liabilities that accrued before or as a result of termination, and (f) Sections 2, 3, 4, 5, 6, 7, 8, 9, 11, 15 and 17 of these General Terms survive.
What to do if you’ve received an Amazon section three violation
If you’ve received a notification that your account is deactivated or suspended, then you’ve violated one or more of the terms listed above within the agreement. We encourage you to refer to the recent performance notification to identify the issue or possible factor(s) that led to account deactivation or suspension, and then execute the next course of action as requested by appeals team, if relevant.
To ensure that your products are listed in accordance to Amazon’s restricted products, you should review these policies carefully for better understanding:
If you’ve reviewed the Restricted product page and believe your product was removed in error, you may dispute via the “Submit appeal” button in Seller Central. Provide the relevant ASIN number and a detailed explanation with strong supporting proof to justify your claim on the incorrect listing removal.
