Easy ship do not have a pickup slot

"Sorry, we currently do not have a pickup slot for this shipment. This Easy Ship scheduling issue report captures all orders where you have faced scheduling issue in the last 7 days (until 1:45pm IST today). You will be auto-reimbursed for cancellation fee on all orders in the report in 15 business days and no further action is needed from you. If a recent impacted order is missing in the above report, please reach out to Selling Partner Support. If issue persists, contact seller support" We are facing this issue since morning, we also tried to contact seller support but no call support was provided and no one talked on chat. Last time also a similar issue occurred due to which our account health was greatly affected and our account was put at the risk of deactivation.