A-to-Z claim opened AFTER full refund, delivered early, customer confirms stolen after delivery and GOT ODR
YES YOU READ RIGHT GOT A TO Z AND ODR AFTER I REFUNDED I GUESS ITS A FIRST. THERE IS ZERO RULES OR POLICY WHEN AMAZON SEES THE PUNNISH SELLERS.
I am asking for moderator assistance, because this A-to-Z claim should never have existed and is damaging my ODR unfairly.
Order ID: 206-9326319-8547518
Courier: Evri
Estimated delivery: 9 December 2025
Actual delivery: 8 December 2025 (EARLY)
Proof: Courier photo + GPS confirmation
Facts (no opinion, only evidence)
• The parcel was delivered one day earlier than the estimated delivery date
• Evri provided delivery photo and GPS confirmation
• The customer later stated the parcel was stolen after delivery
• This is not “not received”, it is post-delivery theft
The customer literally confirms this in writing.
Critical issue
Despite all of the above, Amazon Customer Service instructed me to refund, which I did in full on 10 December.
AFTER I refunded, Amazon systems allowed the customer to open an A-to-Z Guarantee claim anyway.
This should not happen.
Amazon policy is clear that A-to-Z claims are not valid once a seller has already refunded the order.
Yet:
• The claim was opened
• The claim was closed as “refunded by seller”
• A defect was still applied to my ODR
This makes sellers look like a freebies shop with unlimited stock, where customers get:
Delivery
Theft after delivery
Refund
A-to-Z claim on top
And sellers pay twice.
Why this is wrong
• Delivered early, not late
• Confirmed delivery with photo + GPS
• Customer admits stolen after delivery
• Full refund issued before A-to-Z
• No seller fault, no breach, no delay
This is purely an Amazon process failure, not seller performance.
@Roberto_Amazon @Angie_Amazon @Spencer_Amazon @JiAlex_Amazon @TaylorR_Amazon
@Danny_Amazon @Kai_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_Amazon @Spencer_Amazon @Abella_Amazon @Ange_Amazon @Sakura_Amazon__ @Sakura_Amazon_
A-to-Z claim opened AFTER full refund, delivered early, customer confirms stolen after delivery and GOT ODR
YES YOU READ RIGHT GOT A TO Z AND ODR AFTER I REFUNDED I GUESS ITS A FIRST. THERE IS ZERO RULES OR POLICY WHEN AMAZON SEES THE PUNNISH SELLERS.
I am asking for moderator assistance, because this A-to-Z claim should never have existed and is damaging my ODR unfairly.
Order ID: 206-9326319-8547518
Courier: Evri
Estimated delivery: 9 December 2025
Actual delivery: 8 December 2025 (EARLY)
Proof: Courier photo + GPS confirmation
Facts (no opinion, only evidence)
• The parcel was delivered one day earlier than the estimated delivery date
• Evri provided delivery photo and GPS confirmation
• The customer later stated the parcel was stolen after delivery
• This is not “not received”, it is post-delivery theft
The customer literally confirms this in writing.
Critical issue
Despite all of the above, Amazon Customer Service instructed me to refund, which I did in full on 10 December.
AFTER I refunded, Amazon systems allowed the customer to open an A-to-Z Guarantee claim anyway.
This should not happen.
Amazon policy is clear that A-to-Z claims are not valid once a seller has already refunded the order.
Yet:
• The claim was opened
• The claim was closed as “refunded by seller”
• A defect was still applied to my ODR
This makes sellers look like a freebies shop with unlimited stock, where customers get:
Delivery
Theft after delivery
Refund
A-to-Z claim on top
And sellers pay twice.
Why this is wrong
• Delivered early, not late
• Confirmed delivery with photo + GPS
• Customer admits stolen after delivery
• Full refund issued before A-to-Z
• No seller fault, no breach, no delay
This is purely an Amazon process failure, not seller performance.
@Roberto_Amazon @Angie_Amazon @Spencer_Amazon @JiAlex_Amazon @TaylorR_Amazon
@Danny_Amazon @Kai_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_Amazon @Spencer_Amazon @Abella_Amazon @Ange_Amazon @Sakura_Amazon__ @Sakura_Amazon_
10 replies
Seller_IQo80d99W2DzP
Was the A-Z Claim made before Amazon processed the refund?
(so before they emailed you the refund details?)
Who told you to refund?
(Amazon CS)
Raised a claim with Evri?
Value of the item?
Who stole the item, the Buyer, or Evri left in a so-called 'Safe Place' to get stolen?
Was Buy Shipping used?
Seller_lncJ33ORWEySW
This seems to be part of a new theft trend that’s emerging. We recently received a similar email and issued a refund, only for the customer to immediately open an A-to-Z claim, which was approved—allowing them to receive two full refunds. Once people discover this loophole, it becomes easy money.
Seller_H04Prg9Nc0Td4
Sadly, I wouldn't expect this to turn in the seller's favour. In my experience, continuing the process usually means more time, more stress and more financial loss.
You should appeal if you wish, but many of us have found that negotiations with Amazon rarely lead to a meaningful outcome. Scam buyers and bad actors know how the system works, and sellers are often left carrying the loss.
Most responses feel increasingly automated and template-driven. Even when Amazon team members are tagged, meaningful intervention is extremely rare. It often feels like there is no real investigation, just standard replies and closed cases.
I hope your case is different, but based on what many sellers have experienced, prepare yourself for disappointment rather than justice. Unfortunately, that's the reality of today's system.
