YES YOU READ RIGHT GOT A TO Z AND ODR AFTER I REFUNDED I GUESS ITS A FIRST. THERE IS ZERO RULES OR POLICY WHEN AMAZON SEES THE PUNNISH SELLERS.

I am asking for moderator assistance, because this A-to-Z claim should never have existed and is damaging my ODR unfairly.

Order ID: 206-9326319-8547518

Courier: Evri

Estimated delivery: 9 December 2025

Actual delivery: 8 December 2025 (EARLY)

Proof: Courier photo + GPS confirmation

Facts (no opinion, only evidence)

• The parcel was delivered one day earlier than the estimated delivery date

• Evri provided delivery photo and GPS confirmation

• The customer later stated the parcel was stolen after delivery

• This is not “not received”, it is post-delivery theft

The customer literally confirms this in writing.

Critical issue

Despite all of the above, Amazon Customer Service instructed me to refund, which I did in full on 10 December.

AFTER I refunded, Amazon systems allowed the customer to open an A-to-Z Guarantee claim anyway.

This should not happen.

Amazon policy is clear that A-to-Z claims are not valid once a seller has already refunded the order.

Yet:

• The claim was opened

• The claim was closed as “refunded by seller”

• A defect was still applied to my ODR

This makes sellers look like a freebies shop with unlimited stock, where customers get:

Delivery

Theft after delivery

Refund

A-to-Z claim on top

And sellers pay twice.

Why this is wrong

• Delivered early, not late

• Confirmed delivery with photo + GPS

• Customer admits stolen after delivery

• Full refund issued before A-to-Z

• No seller fault, no breach, no delay

This is purely an Amazon process failure, not seller performance.

@Roberto_Amazon @Angie_Amazon @Spencer_Amazon @JiAlex_Amazon @TaylorR_Amazon

@Danny_Amazon @Kai_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_Amazon @Spencer_Amazon @Abella_Amazon @Ange_Amazon @Sakura_Amazon__ @Sakura_Amazon_