I send stock into Amazon every week via FBA. On one of my best selling lines every time I send stock in some some goes missing. At first it was 40-50 units now it upto 200 unit from each delivery that goes missing.

I have to keep an eye on whats not been delivered . Then make a claim by proving ownership and delivery which all takes time . I am them reimbursed for the missing stock . The amount I get per item varies each claim.

I put a claim in for 187 units 10 days ago and they are still investigating I have not been reimbursed yet !

The strange thing is that Amazon now also list on this listing! Whats going on ??

Any ideas ?

Has anyone had any issues shipping in stock to the UK? I have tried to ship in stock for 1 sku to the UK (from our uk warehouse) and amazon is not allowing me to ship in any more units and showing the following message

'This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product.'

i have opened a number of cases with amazon and they have not yet provided a response that is helpful.

Amazon is refusing to take responsibility for stock lost from Inbound FBA shipments, claiming the below:

"Our research shows that the X units of FNSKU XXXXX that you sent with shipment XXXX have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.

As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan."

However, upon checking Inventory Ledger we can see that ALL units were received initially and then got lost by Amazon when moved to other FCs (while shipment was still open).

Amazon failed to provide evidence that we sent wrong product (and we know we didn't it), yet they close the case. Had the 'Leadership' team looking into it and their response was the same, with ZERO evidence.