Replacement order generated for Item Not Received Scam
A customer generated a return request for 'Wrong item sent" then said in the notes they never received the item. Tracking on the original order shows delivered 2 days ago.
The tracking for the return item says "Carrier picked up package" AKA no first scan yet.
The replacement order is already in my queue.
How does this happen? How can a return request be processed before the package is even picked up by a carrier? Now I don't even have a chance to see if they actually put something in the mail - I wonder what they will send back?
Great scam, though. Too bad they put the real reason for the return in the notes. How do I report this fraudulent return request?
Original order: 112-7664551-2229827
Replacement order: 113-0973858-2293806
Case Log 14876296601
4 replies
Seller_DdmPiA1p1S2Wu
That is really annoying if you purchased your shipping label from Amazon since you would be covered on the INR claim if they had just filed an A-Z Claim instead of creating an incorrect return. Now, since Amazon forces sellers to ship replacement requests right away without waiting for a return, you just have to ship the replacement. The thing is, though, if they really didn't get the first one, they aren't going to have anything to ship back to you, and so they are supposed to get charged after for that after 30 days or something, and you credited, so you should be made whole in the end except for extra shipping charges. The customer probably isn't going to be too happy paying for the order twice, but they brought it on themselves by using the system incorrectly.
Quincy_Amazon
Hello @Seller_kWzASERYhgus6
Thank you for posting your inquiry to the Forums and for providing the case ID number and order ID number. I am looking into the case and will respond with any findings.
Regards,
Quincy_Amazon
Seller_uwJ2MKPTS5mi0
We have identified 4 orders with returns approved but NO scan on the return tracking yet and all have replacement orders cleared and required to ship. Very alarming. Going to try contacting seller support. This should not ever happen. @Quincy_Amazon I don't have a case open right now but do you have any insight on how this could be allowed to happen? Are we supposed to ship these and assume Amazon will cover or reimburse us if the customer doesn't return? Thanks
Wow, never mind. Guess we missed the huge, and quietly announced, change to returns/replacements. Didn't see even Amazon taking it this far. What a terrible relationship to be in.
