Ledger shows stock received in full, then a bulk negative receipt adjustment 11 days later — reimbursement denied on "weight." How do I escalate?
Hoping a community manager or someone who's beaten this can help.
One inbound shipment, single box, ~44 units. Timeline straight from the Inventory Ledger:
14 Nov — all units shown RECEIVED in full at the FC (Receipts event, shipment reference matches).
14–24 Nov — units sit in sellable inventory; some are transferred to other FCs and sold to customers.
25 Nov — a single negative receipt adjustment at the same FC removes a batch (14 units across 4 SKUs, same day).
Result — reimbursement denied because the carton "weighed less than expected, so units were not sent." But no inbound weight scan was ever provided, and you can't sell units that were never sent.
Original case is closed past the reopen window; a new case auto-merged straight back into the closed one. Support says it won't reply further.
Questions:
For a post-receipt negative adjustment, which case category/team actually reviews this so it doesn't auto-merge into the closed inbound case?
Has anyone forced a review using the Inventory Ledger receipt + adjustment events as proof? What worked?
Happy to share the ledger event detail. Thanks.
Ledger shows stock received in full, then a bulk negative receipt adjustment 11 days later — reimbursement denied on "weight." How do I escalate?
Hoping a community manager or someone who's beaten this can help.
One inbound shipment, single box, ~44 units. Timeline straight from the Inventory Ledger:
14 Nov — all units shown RECEIVED in full at the FC (Receipts event, shipment reference matches).
14–24 Nov — units sit in sellable inventory; some are transferred to other FCs and sold to customers.
25 Nov — a single negative receipt adjustment at the same FC removes a batch (14 units across 4 SKUs, same day).
Result — reimbursement denied because the carton "weighed less than expected, so units were not sent." But no inbound weight scan was ever provided, and you can't sell units that were never sent.
Original case is closed past the reopen window; a new case auto-merged straight back into the closed one. Support says it won't reply further.
Questions:
For a post-receipt negative adjustment, which case category/team actually reviews this so it doesn't auto-merge into the closed inbound case?
Has anyone forced a review using the Inventory Ledger receipt + adjustment events as proof? What worked?
Happy to share the ledger event detail. Thanks.
2 replies
Seller_Nprc5XWvdLYk9
in our case this happened 2 or 3 times last year.
but in each case the negative receipt adjustmentment was at a different FC centre (than any of the inbound FC centres and before any stock transfers) - we eventually managed to get the specialist team to escalate it and fix it (reimbursement)
