@Seller_06JS7friV1yzw

Dear administrator

Hello, I have posted before about wanting to remove the buyer's negative feedback, because the entire feedback comment is a product review(this is in compliance with Amazon's policy). I also provided a screenshot of the review displayed in the account background and the screenshot of the store front. This feedback was indeed received by my German account. I did not post on behalf of someone else's account.

The order number is: 304-1691504-9677921, and the date is: 09/25/2024.

I don't know why you can't find this feedback, and then you didn't reply to my message. This makes me very sad😭, because the buyer's negative feedback will have a great impact on us. During this period of time I have tried many methods, but I can't delete it. I hope the administrator can help me, please.

Many many thanks!

Hello Seller Support Forum Mods,

Our account has recently received negative feedback that was intended for a different seller and order. The customer has reached out to us, confirming that the feedback was meant for another seller, and apologized for the mix-up. He even mentions his satisfaction with the order from us. The customer has not replied to follow up messages after admitting his error, or the public feedback reply.

Despite multiple inquiries with Seller Support, we continue to receive only templated responses that do not appear to consider the specific details of our case.

As a newer account with few feedbacks, this 1-star rating in error significantly impacts our performance metrics. I kindly request that you review and investigate case ID 10460279212.

Any assistance from seller support mods or suggestions from other sellers would be greatly appreciated.

Hi @kramratte,

Order number 407-8755792-9377158, this is an order fullfilled by seller, I sent it to buyer through Amazon MCF channel, Amazon order number: S02-0145941-4863145, carrier Amazon shipping, tracking code [Modificato dal moderatore - Dati personali Rimossi], according to the logistic information, the parcel has been successfully delivered. However, the buyer left a negative feedback: the parcel was not received. I tried to contact the buyer, but the buyer never responded. The buyer never contacted me and did not request a refund. Based on this, I believe this buyer provided false negative feedback and it should be removed. I contacted Amazon support for help but it didn't work. My review history has always been clean and this feedback is now ruining my positive performance. I hope this can be resolved soon, thank you.