Amazon Buy Shipping Royal Mail QR code issues

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_Qsyp6SZsXZMsP

Amazon Buy Shipping Royal Mail QR code issues

Hi,

To cut a long story short, getting hit with surcharges due to unreadable barcodes by Royal Mail.

I have done some investigation and have found that all QR codes generated via Amazon Buy Shipping (either through my 3rd party software OR directly on the Amazon website) have clear issues - see image below.

img

I spoke to Royal Mail directly about this, who after 3-4 emails back and forth finally conceded it was the QR codes and not my printers at fault.

They then told me to speak to Amazon and that they dont have intenal contact with Amazon (?) - this should clearly be their responsibility especially if I am getting fined for this issue.

Anyone else noticed this?

Mike

148 views
10 replies
Tags:Fulfilment, Royal Mail, Seller fulfilled, Shipping labels
00
Reply
10 replies
user profile
Seller_19xPhE8YgkmxW

Hi Mike,

I've just put one of my buy Shipping codes under a magnifying glass and a Royal Mail one, and they are only slightly different in terms of print quality...

Are you sure it isn't your printer/inbk cartridge?

All Best

Brian

00
user profile
Seller_76AUwmqvSyRIM

If you are using a thermal printer, make sure you select "No dithering" in the printer settings.

20
user profile
Seller_87mKFKKA3Vwkx

I buy all postage through Amazon and have never had a problem with the barcodes - although about a month or two ago, for a few days, the Post Office could not recognise any postage lables from Amazon, but pretty sure that wasn't an issue with the quality of the barcodes but some other glitch in the system

00
Follow this discussion to be notified of new activity