3 years old account - Now Stuck in KYC
Hello Everyone,
Im stuck in Amazon KYC process, im selling on this account as a brand from last 3 years, we're trademark and VAT registered. My business address has been updated which we updated in seller central, but now Amazon is not accepting documents for beneficiary owner, even beneficiary details are not changed and same, they asked for bank statement printed at bank branch signed and stamped, we provided and the account maintenance letter from bank signed and stamped, still they are not accepting and given us 40 days ultimatum to delete the account permanently. They are replying on emails after 3-4 days and even not telling us what properly they need. Any one pls help from Amazon
3 years old account - Now Stuck in KYC
Hello Everyone,
Im stuck in Amazon KYC process, im selling on this account as a brand from last 3 years, we're trademark and VAT registered. My business address has been updated which we updated in seller central, but now Amazon is not accepting documents for beneficiary owner, even beneficiary details are not changed and same, they asked for bank statement printed at bank branch signed and stamped, we provided and the account maintenance letter from bank signed and stamped, still they are not accepting and given us 40 days ultimatum to delete the account permanently. They are replying on emails after 3-4 days and even not telling us what properly they need. Any one pls help from Amazon
8 replies
Manny_Amazon
Hello @Seller_5aCenzSh7vImd,
Thanks for posting here. Please share the case ID that is related to this request, and I will review to see what options exist for escalation.
Regards,
- Manny
Ken_Amazon
Hi @Seller_5aCenzSh7vImd,
The escalation team reviewed the details of the case and recommends you to follow the steps provided by the KYC team through performance notifications. You will receive all necessary information and next steps through these official notifications as the verification team works through your review process.
We appreciate your cooperation as we work toward a resolution.
Best Regards,
Ken
