Amazon Brand Registry DECLINED due to abusive behaviour
Amazon Brand Registry (UK) declined my application to enroll my brand because “we reserve the right to decline applications where we have identified that the applicant has been involved in abusive conduct on our websites.”
I appealed through Jeff Bezos and the Executive Support Selling team said that I would be able to re-apply and that I would be accepted.
I then re-applied and was rejected again “after a thorough review” and they are unable to “address this decision any further.”
They say I may re-submit my brand application if I have met the brand requirements (but I have) and I keep going back and forth in this matter.
Can someone please provide some help if they know what to do here…
0 replies
Seller_lljyzgTxr5fgI
Meeting the requirements to submit a brand application is not the same as having that brand application accepted. It sounds pretty serious stuff, to be honest and not something I have seen before. You don’t deny that you were involved in abusive conduct so, if it is true, I think they have made a final decision and that’s it, unfortunately. Not sure anybody here will be able to help?
Seller_64jziShTiTjOq
By “abusive” they may simply mean that you have “abused” their rules and policies, not that you have sworn at them or someone else! To get brand registry, you apparently must have your account in good standing on all marketplaces. Have you any current or past problems in any Amazon marketplace that would constitute such “abuse”?
Seller_vMsxjZPrdu6uI
I have seen another recent thread where the same was experienced by another seller, but I cant seem to find it
Thought so, there was one 3 days ago, havent read it all, its titled Amazon Brand registry - sorry cant attach a link. Have a read OP see if it helps at all
Seller_vMsxjZPrdu6uI
Actually I have just read that other thread and also note that from your other topic that your account was deactivated in August I think? through being related to another account? I may not have that exactly right but I wonder whether this could be your issue?
Seller_7VbclcPFFRTnc
You can’t be enrolled in brand registry if any if your accounts are suspended - by accounts i mean .fr .de .it or .es as well as uk accounts
Seller_NoLYurmb006tq
The first account you had which was suspended (a different company) did that list this product in the brand register or attempt to and did you have any other brands registered for the “other company”?
Seller_xuQfgw9MIX182
Have you by any chance sold products to wholesalers and other Amazon sellers - and then contacted them and told them to stop selling your product as you want to be the only seller??
Seller_JblqryCAzIktu
I have had the same message couple of days ago and already reapply and now waiting for the decision.
Seller_4gVNvLdUGbuuB
Thanks @Retro_Emporium - I had a 2nd account that needed to be closed before being re-activated on my main account. Submitted an appeal, a POA and now it’s solved.
Thanks @olderithian - I also had an Amazon Germany account deactivated because I didn’t have a VAT number - I have one now, submitted a POA and it’s activated. What should I do here? Just quit and move on? Find an appeal agency?
Thanks @kevanden - I couldn’t find the article specified unfortunately, but if that’s the case, the issue is solved now, so it shouldn’t be an issue.
Thanks @The_Little_Shop - I’m active on all other accounts now.
@PeterT - The suspended account was never used and did not have any other brands registered. It literally didn’t even get verified.
@Ninja_o_Clan_Ginger - no none of that stuff is being done on my account.
@Elusive - not suspended on any of those.
@SuperfoodMarket thanks for this - nope! I did have an IP complaint, but Amazon agreed with me and re-instated my ASIN.
@Funky_Merchant - can you tell me what the result is? What did you do to earn the same message?
Thanks Everyone, really looking for some more constructive support because Amazon won’t tell me what I did or how to improve my standing in the matter…
Seller_4gVNvLdUGbuuB
Thanks for the nice words @Retro_Emporium - no sport at all! Ha!
@PeterT - thanks for the help. I checked in with Amazon on this and emailed them and they sent this: Hello, We could not find a Seller Central account associated with this email address. So I think it’s done.
Does anybody know of an appeal agency that could help with this?
I’m happy to pay to get this dealt with…
