Dear seller,

Thank you for joining the video call on 25 August 2025. We were unable to complete your identity verification due to the following reason:

-- The quality of the video was too poor to allow the identity verification. Before rescheduling your appointment, make sure that you have a reliable and stable internet connection and a personal computer or laptop with front-facing webcam, microphone, speakers, and Safari browser on iOS devices or Google Chrome/360 browser on other devices.

-- We were unable to resolve the technical issues during the call. Before rescheduling your appointment, make sure that you have a reliable and stable internet connection and a personal computer or laptop with front-facing webcam, microphone, speakers, and Safari browser on iOS devices or Google Chrome/360 browser on other devices.

To complete your virtual identity verification, access the link stated next and follow the on-screen prompts:

https://sellercentral-europe.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequir

I asked health account to send me new link because the link they send me has error ,but they change their mind and said they made a final decision they will not activate my account without any explanation and I found this is not fair and unjustice