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Account Reserve Level
Amazon started Account Reserve Level on our account on 2nd August. Amazon now holds £10,000 which will not be paid out until 16 Sept and then another 5 days to get to my bank, that is 3 weeks with no money. We were taking out £4 to 5,000 a week before this. Throughout 4.5 weeks of August we could only have about £9,000 of our money this is causing huge problems with having to pay suppliers, staff and rent and pay for stock for the most important Christmas season. We are a really hard working long time seller on Amazon, with no AtoZ claims, No Chargebacks and "Good" Account Health and Amazon is going to bankrupt a good seller.
This is so unfair not being able to get our hard earned money for over 3 weeks, We will have had another £15,000 to £25,000 of sales so that will be about £25 to 35,000 of our money held by Amazon.
I have sent tickets, I have had phoned Amazon support, I get told that the money is only held for 7 days after the estimated delivery date. Does that mean the Delivery date is when the parcel is scanned, or the moving Amazon estimated delivery date?
I have asked for reports to show which orders are in the £10,000 on 16 Sept, there are no reports. Where is the report showing what orders we have been paid over to us in the £9,000 we actually did get in paid in August. Where is the report showing what orders the money is be held against? Amazon isn't helping us and the Forums is showing that.
Please can someone help before it is too late.
3 replies
Seller_mS10UjVYuuGor
All sellers are being moved to this system, relatively new sellers have been on it since day one and bit by bit all sellers are being moved over. Amazon claim they hold the money to cover claims/returns but the sceptic believe it's just another way for Amazon to make money by holding billions (across all sellers) in their bank for an extended time. You may be able to appeal and get an extension on the old system but even if you do it'll only be temporary.
How you calculate the last possible delivery date to add 7 days too depends on the delivery service you use but if you sell lots of items checking that alone could take hours. Add together delivery time, plus 7 days, plus several more days for disbursements to hit the bank (how that takes so long in the modern day and age is madness!) and it's 3 - 4 weeks before you get the money in your hands.
All that said Amazon have a fair case that the change has been well advertised by email, in their news and discussed almost every day on this forum so sellers have been given months to prepare so it shouldn't have come as a shock.
Seller_tpihSqWM3kGkR
You might still be able to do this if you reach out to amazon at the email address below and tell them the difficulties this is causing your business
"If you are concerned about the impact this transition has had, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025."
Seller_7Gzk2DXnerEBv
my god, I thought I had problems but not on your scale, this is disgusting behavior by Amazon without sellers they would not have money to use at will
I need mine for a tax bill accruing interest every day
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