There is no "Call me now" button in my account health panel
Dear Amazon
My European marketplace has been suspended for a period of one year, and I want to reactivate it. I made an appeal on June 7, 2023, but my appeal was not accepted. I tried to contact the Amazon account health team to address this issue; however, there is no “Call me now” button available in the account health panel. I am unable to make a phone call. I believe this is a systemic problem. I kindly request your assistance in helping me reach out to you.
best regards
6 replies
Abella_AMZ
Hello @ESINGUNDOGDU,
My name is Abella. I comprehend that your query pertains to the “Account re-activation”
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
To gain a clearer understanding of the issue, could you kindly share the initial performance notification you received from the team? This would enable us to review it and offer more comprehensive insights on the matter.
All professional sellers have access to the “Contact us”/“Call me now” button on their Account health page to contact an account health specialist which is a dedicated support channel for professional sellers worldwide who have questions or need support regarding their account health.
If incase you’re not a professional seller and need support can find account health information in the “Help” section within Seller Central. For general information on your account health metrics, you can visit “Account health FAQs”. For educational resources, “Seller University” is regularly updated with videos and articles to support all sellers.
For information on how to appeal, search for “Appeal an account deactivation or listing removal”. For information on writing a successful plan of action, search for “Create a plan of action to reinstate selling privileges”.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
Seller_XMpcsvwNJRqfS
You can see the ASINs that caused my account suspension in the notification below. you guys need to access my account. You need to review the last plan of pain I sent. You need to see the reason for rejection. You can’t help me by going over the notification below. I’m making a phone call with the problem account health team. I can’t get detailed information. My account is private. I can’t get professional. so there is no “call me now” button. please help me with this.
Dear ESINGUNDOGDU,
This is Shameer from Amazon’s Account Health Support team.
I am responding to your question regarding account deactivation. I would like to assist you with your questions and help you to reactivate your account.
What’s Next?
More information is required from your appeal. I would like to provide you support on your appeal re-submission. I suggest including specific details in the following areas:
– Greater detail on the root cause(s) that led to the the intellectual property violation for the below mentioned ASINs.
– Greater detail on the actions you have taken to resolve the issue.
– Greater detail on the steps you have taken to prevent future intellectual property complaints.
ASIN: B08R2V11T2 (Piracy), B084DWCKTF (Parallel Import), B077MLY16M (Parallel Import), B083TK69SB (Parallel Import), B08C8JMSW1 (Parallel Import), B083TLKR7V (Parallel Import), B083TB53TJ (Parallel Import).
In order to properly appeal the removal of your selling privileges, please follow the below instructions:
- Sign into your Amazon Seller Central Account
- Click the following link: https://sellercentral.amazon.co.uk/performance/dashboard
- Select ‘Reactivate your account’ to submit your appeal
You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard) or select Account Health on the Amazon seller app home screen on your iOS or Android device. Your account status shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
- Download de iOS-app op (https://itunes.apple.com/nl/app/amazon-seller/id794141485)
- Download de Android-app op (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=nl_NL&gl=NL)
Want to discuss next steps with like-minded Selling Partners? Browse hundreds of answered questions, or create your own in the seller forums (https://sellercentral-europe.amazon.com/forums/).
Bedankt voor het verkopen met Amazon.
Shameer. A
Account Health Support
Amazon.NL
Seller_u1AdBEcsHujAa
Hello @ESINGUNDOGDU,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community.
From your post, we understand that you need help with Account Reactivation.
We request you to please submit the information requested based on the enforcement notification.
Amazon does not allow listings that violate the intellectual property rights of brands or other rights owners. Please refer Amazon intellectual property policy.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
