Wrong Shipping Charges being displayed to buyers
to save time for those that have noticed it, please be advised that today, when I phoned them, Amazon have confirmed there is “an ongoing issue resulting in the wrong shipping charge being shown on the item listings and we are working hard to fix it”.
Would have been nice of them to let us all know, to be aware should a buyer make a complaint.
I believe the charge being made is correct, as per the shipping settings, but in our case the amount shown is approx 17.5% less, hence why a buyer might complain on reaching the payment page and finding the total cost has gone up.
Wrong Shipping Charges being displayed to buyers
to save time for those that have noticed it, please be advised that today, when I phoned them, Amazon have confirmed there is “an ongoing issue resulting in the wrong shipping charge being shown on the item listings and we are working hard to fix it”.
Would have been nice of them to let us all know, to be aware should a buyer make a complaint.
I believe the charge being made is correct, as per the shipping settings, but in our case the amount shown is approx 17.5% less, hence why a buyer might complain on reaching the payment page and finding the total cost has gone up.
3 replies
Seller_ftMMn0UeA4IQP
they’ve been confirming and denying it for days
https://sellercentral.amazon.co.uk/forums/t/shipping-prices-on-listing-differ-from-my-allocated-template/193417/100
Seller_puAw1FciJ8iJN
Ours are displaying to customers half of what they should be, very bad customer service with Amazon - no one to contact