Hello everyone,

We are all well aware that Amazon does not consider Deutsch Post's tracking number as valid (Standardbrief, Kompaktbrief, Großbrief, Maxibrief with out without prio) and shows it as lost to the customer.

Then what is considered as valid tracking ? There is the Warenpost option from Deutsch Post but will I have the same problem ?

Or is the only option is going to DHL packet and paying much much more for the tracking ?

On top of the "lost package" message, my problem is that my article is just under the tracking treshold price and if customers add a 1euro customization then I have to officially pay 4euro more for shippment to keep my account health which makes no sense.

What is your solution for sending small items ?

Thank your for your help

We send the tracked delivery through Hermes and add the tracking details too. But in the Account Health they did not accept it and effect the late tracking rate. Why? Is this a glitch or what? did not accept it and