I am a new Brand Owner reaching out for urgent assistance. My listing has a critical error: the item_package_quantity (IPQ) is incorrectly set to 4 in the creation process, but the product is a single gift box (IPQ 1).

With 500 units currently being checked into FBA, Amazon will ship 4 product for the price of 1, which will result in a total loss of inventory and capital. I closed the listing today for obvious reasons.

I have made multiple attempts to update this attribute via the 'Manage Inventory' tool and Flat File uploads, but the changes will not save. Seller Support has also attempted to manually push the update from their end, but they were unsuccessful as well.

Account & Case Details

• ASIN: B0FR96XBX3
• Case ID: 11902233002
• Status: Brand Registered, GTIN Exemption, Zero sales history.

The Issue: Support provides automated replies stating the IPQ attribute is "static." Since there is no sales history or "customer perception" of this ASIN yet, there is no logical reason this cannot be corrected to reflect the physical reality of the product.

Inventory Status: 500 units (25 master cartons) arrived at FBA on Dec 13th. Each unit is factory-labeled with a unique barcode intended for a single sale.

Questions for Moderators & Catalog Specialists

1. Attribute Override: How can I escalate this to a Catalog Specialist who can manually override this "static" attribute? As the Brand Owner, I can provide manufacturer invoices and photos to prove the IPQ is 1.
2. Inventory Remapping: Support suggested "creating a new ASIN." If I create a new ASIN with the correct IPQ (1), can the 500 physical units currently at the warehouse be remapped to the new ASIN? Or will they remain "stranded" and tied to the broken ASIN?
3. Variation Strategy: If I create a "1-pack" child variation, will the FBA system recognize the existing inventory as that child, or will it still attempt to fulfill based on the parent's incorrect IPQ?
4. Removal Order: Is a full removal order (to a 3PL and back) truly the only way to fix a metadata error on a product that hasn't even sold yet? The cost of this would be devastating for a new business.
5. Support suggested this: If you need to change an attribute that cannot be edited, we recommend that you try to locate an ASIN that already exists with the correct item_package_quantity attribute. what do they mean with this?

I am at a loss and am requesting a human review of this case to prevent a catastrophic loss. I would appreciate any clarification or guidance. I cannot afford this loss, and the situation is causing me significant distress.

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon

Please, any guidance or an internal escalation would be life-saving.