FBA Item Missing but Delivered to Amazon

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_3SYT1vYqrjczs

FBA Item Missing but Delivered to Amazon

Hello,

Sent two boxes to FBA, following all the procedure Amazon provided on the 13/06/2024 and from the tracking it was delivered on 14/06/204 via UPS but suddenly Amazon tells us that all of the shipment is missing. There was 72 units in the shipment, gone.

Then we raised a case to Amazon on the 17/07/2024 to see why all of the shipment had suddenly gone missing but we did not get a reply until the 13/08/2024 asking to provide invoices for the shipment sent and we provided the invoices to Amazon.

Then Amazon replied with 'documentation provided doesn’t meet one or more of the requirements for acceptance' and said the case has been resolved and closed the case.

Has anyone had similar issue to this and can provide any help to resolve this?

Thanks

25 views
3 replies
Tags:FBA, Fulfilment Centre, INR (item not received), Lost shipment, Warehouse
00
Reply
3 replies
user profile
Seller_VUcjClrPIVFRy

Did the invoices provide match exactly to the items missing? including name and quantity?

Also whee the items bought from a wholesaler?

00
user profile
Sakura_Amazon_

Hello @Seller_3SYT1vYqrjczs,

This is Sakura from Amazon. Welcome to Seller Forums.

Could you provide the case ID where you were asked for invoices ?

Regards,

Sakura

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_CoHeylypl5eeL
user profile
Seller_VmWlJnVZFISHY
user profile
Seller_fOG8EFJJcBwGE