Hi all,

I recently see my seller centre appeared this "Account deactivation Risk" and get Amazon rang me . They told me this is because one customer raised a A-Z claims with reason"wrong item sent". So i contacted this customer via the "message buyer" . However she said that she received the correct ones just didn't like the product's little small details .she mentioned that she has been given invalid QR CODE from amazon for the return. So basically she has the product now & get refund and filed a claim with wrong reason but put my account in risk of deactivation?! I contacted amazon via calls ,chats and emails spent hours and hours with all the proofs. I explained that i didn't send the wrong items and i haven't got the return .I hope they can remove/withdraw the claim which is affecting my account. However, it seems like it's AI who picked up my case and every message i received is exactly same . I don't really think this is professional by ignoring my proofs . So sad and frustrating! Please anyone can help and advise ? many thanks in advance!

HI Ill start by saying I have been selling on Amazon for a good 4-5 years now.

The problem is I had two A/Z claims in the last 30 days with people claiming they have not received there parcel. Yet I have GPS data and photo evidence of there front door with the product there. Amazon still have Given them a refund, and if they did have the product which are all over £100 they get to keep that too.

These people have also left negative feedback and in one case lied saying I told them to f off and called them a liar . which is untrue . After being on the phone to Amazon for nearly 2hrs they said they would review this and send me an email for the evidence I have on proof of delivery. This has not happened.

we are still at risk of account deactivation.

The amount of money I have made Amazon over the years and they treat you like this is a joke .

Amazon sort this out you are ruining peoples lifes and business

we always ship our parcels on time and try our best to please every customer.

your whole A/Z is a joke and needs reviewing

Hi, I have to A-Z claims against me that are effecting my account health and the ability to sell. Both orders have been delivered to the customer and unfortunately left outside of their houses by postal services. They haven't received their products. I am happy to cover the financial loss of both these orders but in both cases the customers did not try to contact me regarding finding a solution before making A-Z claims which is part of the amazon rules . What can I do ?