Account at risk of deactivation due to amazon FBA order.
I have had an issue on our French account for some time which it's at risk of deactivation due to an amazon.
Everything in seller Fulfilled is NA since we only ship FBA internationally, however the Fulfilled by Amazon is showing as 4.76% due to a feedback.
I have reported this feedback and it's retained and I have opened 3 cases, all passing me back to feedback manager which rejects my request.
Amazon are prepared to deactivate my account for their own shipping issue???
Anyone else had this issue and if so, how did you manage to resolve it?
Policy Compliance is Healthy with no issues whatsoever.
1 reply
Seller_RyBiR05Djvp7V
Hello @Seller_zP4mEc2uI42Ja,
This is Amelia from Amazon to assist you.
I have had an issue on our French account for some time which it's at risk of deactivation due to an amazon.
From your post above, we understand that your account is at risk of deactivation and need help regarding the same.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of notification received in your Seller Central about the issue in hand, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account --> Performance --> Performance Notification
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
Amelia
