Falsely Classifying food supplment product as prescription only medicine (POM)
Hello Amazon Seller Forum,
We recently got one of our top selling food supplement / nutritional supplement products taken down as restricted because it is deemed as a prescription only medicine.
I have appealed to Amazon around 6/7 times now and all the usual strategies to get a product reinstated that has been picked up by a bot have failed.
They are adamant the product is deemed as a prescription only medicine even though every single ingredient is a natural ingredient, I have even sent the manufacturer spec sheet and the product label but still no luck.
They also keep mentioning they require a SDS for a dietary supplement? As far as we are concerned this stands for "safety data sheet" which is only applicable to hazmat / dangerous goods?
Any help or input would be hugely appreciated as we need to get the ASIN reinstated ASAP.
Many Thanks!
Insynergy Labs
9 replies
Simon_Amazon
Hello @Seller_ZUciRl7HymhXC,
Here Simon from Amazon, happy to try and help.
Would you mind sharing the Case ID?
Best,
Simon
Seller_ZUciRl7HymhXC
Hi Simon,
Any luck or update with anything?
In my 6 years selling on Amazon it has never taken this long.
Hope to hear from you soon.
Simon_Amazon
Hello @Seller_ZUciRl7HymhXC,
I see the team advised that it can take up to 10 business days to complete the investigation.
I will actively monitor the case ID, but please let me know if the issue has not been resolved by the end of the provided time frame.
Best,
Simon
Simon_Amazon
Hello @Seller_ZUciRl7HymhXC,
Checking in to let you know that I'm following up with the team.
Hopefully, we will be able to provide an update as soon as possible.
Best,
Simon
Simon_Amazon
Hello @Seller_ZUciRl7HymhXC,
I see the team provided an update on case 9694657192.
Please let me or the team know if you have any doubts.
Best,
Simon
Seller_ZUciRl7HymhXC
Hi Stuart,
Still feel like I am hitting my head against a brick wall.
Amazon are still claiming the product contains an ingredient that is classified as a prescription medicine, the purity / percentage I have in the formula isn't prescription however it's totally legal and falls within the normal range but they are not willing to take it into consideration just keep getting the same response over and over.
Any ideas?
Simon_Amazon
Hello @Seller_ZUciRl7HymhXC,
Have you tried to contact our Account Health Support team?
Perhaps the team can help you improve the appeal if needed.
Best,
Simon
