Compliance documents declined within moments
I’ve just submitted 14 product compliance requests this morning (they are all due by the 6th Sept). And within minutes of them being sent they’ve all been declined. I only have until tomorrow otherwise all 14 listings are going to be removed.
Ive previously submitted them and they’ve been declined with no reason given within a week. Most of them within 1 minute of the cut off date they gave.
I’ve sent in numerous cases/tickets about it and I’m yet to receive a reply as to why they are getting declined.
I feel like im going round in circles and cant seem to get any answers. Its hard to know what I need to change if im unable to get a reason for them being declined.
Sorry to vent but this has been going on for weeks. And this morning with everything being declined within minutes, but i still have to submit everything by the 6th I dont know where to turn.
10 replies
Seller_HIAF1f8ZYcY5w
Hi @Lottie_s_Creations
Thank you for reaching out to the forums community
I understand from your post that you are requested to submit compliance documentation, These documents is requested to ensure that the products you are offering are compliant to local laws and is safe to customers
We request you to kindly click on view compliance requirements in the notification to know what documents are requested
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In Seller Central, select Performance tab, and choose Account Health .
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Under Product Compliance Requests in the bottom right corner of the page, click Documentation Requests .
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Click Provide Documentation or Appeal next to the product.
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Select No to upload documents.
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Follow the steps in the Submit required documents section.
Kindly ensure that you provide the documents accordingly to be compliant on our platform
If you do not provide the required information by the applicable deadline, we may:
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Remove the relevant product listings
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Suspend your ability to add new products, listing privileges, or both
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Withhold any payments due to you
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Pursue legal action
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For more insights on our policy click here
We reserve the right to take any further actions that may be necessary in our sole discretion.
Regards,
Xavier
Seller_SITNVuZK87zGK
I would say there might be something in MonkeyBoys response - its possible amazon is somehow able to recognise that you have uploaded the same document again, which as it was declined before, it will just decline again.
Can I ask what kind of compliance they are after?
We’ve only had experience with REACH and Declaration of Conformity documents.
When we got emails back regarding Declaration of Conformity - they were clear in what was wrong - advising us on the packaging information the data that was missing.
However, we have had instances with REACH where its simply advising us the document that is required - nothing more specifiic - I assume because it should be on us to know what that documentation is.
