Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else? URGENT
So this has started again. What the heck is Amazon Playing at? Why are we getting charged double for Delivery Labels ? Seems like they are letting Evri take what ever they want direct from our account.
We weigh and measure every single parcel and this to our postage label purchased through Amazon using Evri and pay for whatever the price is YET now we are seeing huge amount of "Carrier Delivery Label Adjustments charges on a daily basis and putting our account into negative.
Are there any mods here can have a look at this please. This is very very frustrating to see as the margins we are working on here are very very low and now this?
Honestly speaking having enough of this place now and want to close everything.
Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else? URGENT
So this has started again. What the heck is Amazon Playing at? Why are we getting charged double for Delivery Labels ? Seems like they are letting Evri take what ever they want direct from our account.
We weigh and measure every single parcel and this to our postage label purchased through Amazon using Evri and pay for whatever the price is YET now we are seeing huge amount of "Carrier Delivery Label Adjustments charges on a daily basis and putting our account into negative.
Are there any mods here can have a look at this please. This is very very frustrating to see as the margins we are working on here are very very low and now this?
Honestly speaking having enough of this place now and want to close everything.
81 replies
Seller_kSZCywEhJQQ8J
For anyone affected, please try to save evidence from the individual order page before anything changes.
For each affected order, open the order / shipment page connected to the Buy Shipping label and save it as HTML or PDF.
Ideally save:
1. The individual order page
2. The Buy Shipping label / shipment details page
3. The original weight and dimensions entered, if visible
4. The original label price quoted by Amazon
5. The tracking ID
6. The carrier and service selected
7. The later Carrier Delivery Label Adjustment charge
8. The invoice / transaction page showing the adjustment
9. Any page showing carrier-audited weight or dimensions, if available
10. Any Seller Support response
If your browser allows it, use:
Right click → Save Page As → Webpage, Complete
or:
Print → Save as PDF
HTML is useful because it may preserve page text and structure. PDF is useful because it preserves what was visible at the time. Screenshots are also useful for key sections.
The important point is to preserve the order-level evidence before raising or reopening cases, because the transaction pages may change or become harder to access later.
The key comparison is:
seller-entered weight/dimensions
vs.
carrier-measured weight/dimensions
vs.
adjustment amount
If Amazon or Evri says the parcel was undercharged, there should be parcel-level evidence showing what was measured, when it was measured, where it was measured, and how the adjustment was calculated.
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Seller_iNndjyvjK9EUY
Has anybody gotten anywhere with this recently? The most recent response I have had is trying to point to some random Evri surcharges that have absolutely zero bearing on any of this. I have orders that show the dimensions and weight were 100% accurate and the orders were in UK mainland, yet they have randomly charged an extra £11. That isn't surcharges, that's obviously just a straight up system error. The fact they are trying to pretend this isn't an issue that has been going on for years is an utter joke. They seemed to have reimbursed people when this happened previously, so I don't know why they're claiming it's not their issue now and that you need to try and resolve it with Evri directly.
If I keep getting nowhere with Amazon I'm going to have to start looking at taking further action to recoup these costs, because it's just getting ridiculous. I've had a case open with Amazon for a month now and it's just going nowhere, and in the time the case has been open it just keeps happening constantly, meaning the amount I'm owed goes up and up.
Seller_GSIBVMvB5DwZ9
RE:[CASE 12524403492]
Amazon have now emailed me saying I need tocto contact evri to hassle them about these charges. This surely cant be right?
2.) On carrier adjustments, Amazon provides a provisional cost of shipping based on the rate card and the information provided by you. The carrier will then review and make adjustments in accordance with their surcharges and if the item is different in weight and size as previously declared.
For all adjustments, you need to contact the carrier directly for a breakdown of surcharges
Seller_iGWb1Mzt8ZCnz
I made a thread about this 3 or 4 years ago, and nothing seems to have changed.
Amazon will blame Evri, Evri will blame Amazon, and the seller is left standing in the middle like an unpaid referee.
I once sold a bird feeder for £9.99. It weighed 400g sent on a 1kg service, well within the size and weight. Somehow, I ended up being charged £12.49 for shipping.
Lovely stuff. Really makes you feel alive.
And don’t even get me started on Highlands parcels. If they accidentally price one at the standard rate, don’t worry they won’t forget. They’ll just quietly come back for the extra £12 up to two years later, like a financial ghost from parcel past.
The best part? Nobody can give you a clear breakdown, nobody takes responsibility, and somehow the answer is always: “It’s the other company’s fault.”
Seller_KGAwcXTrexl0q
So update on my end - Amazon doesn't care. Apparently £9 surcharges, totalling £11+ for a small parcel under 1kg to UK mainland is NORMAL.
Ridiculous, this is day light robbery. I have had to reopen my case Id 12477898032 to demand answers as they were telling me to get in touch with evri with their new base card. The surcharges were £9!! No small package rate is that cost, this isn't acceptable.
Seller_iGWb1Mzt8ZCnz
If you get a tax monthly summary document, it will state on there - Carrier delivery label adjustments, brace yourself, one of mine for a month was nearly £2000 pounds,
Seller_iGWb1Mzt8ZCnz
Download this report, select date range
Seller_iGWb1Mzt8ZCnz
then this will show up , mine are horrific , 300 gram items on 1kg service , well within size being charged nearly £11 in some cases.
Seller_iNndjyvjK9EUY
I have now had responses from both sides, both effectively claiming it is the others responsibility to reimburse these costs. I have issued a deadline to both of them for the end of this week or I will begin the process of taking further legal action to recoup these costs. I opened the case on this a month ago now, and it is clear that they are both just going to go round in circles and neither side are ever going to resolve this, so at this point I'm out of options.
Seller_KGAwcXTrexl0q
After reaching out when my case was dismissed, demanding the reason why my surcharges are higher than any on the base card, I got told the case is closed and to speak to evri. Obviously evri told me I brought via amazon.
Can any one help me. How do I sumbitt a formal complaint to amazon? Or do I go straight to small claims court? They have never once answered my question of why I have a 9pound surcharge and point at evri base card which is pointless.
Seller_YAxcDLHl55uw4
I have been investigating this in very great detail over recent weeks.
In summary - the whole billing system for Evri through Amazon Buy Shipping is extremely convoluted. When the billing goes wrong, it appears that there is absolutely nothing you can do about it.
You pay what it turns out is a nominal sum to Amazon up front - £2.95 for <1kg, £3.54 for >1kg, £5.78 for >2kg. I had always assumed that was the price I was paying. This is the price that is initially charged to your account by Amazon.
Then, it gets complicated. Once the parcel scans through the Evri network, Evri then apply upward "adjustments". This can be fuel surcharges, misdeclared weight/dimensions, or pretty much whatever they choose on the day.
If you look in your Payment Reports Repository on Amazon, you will see adjustments usually in big batches on one day a month. Typically these adjustments looks small - e.g. £0.17, and don't include VAT.
In turns out that the adjustments you see in the Payments Reports Repository do NOT match the adjustments in your Shipping VAT report (issued by Grattan PLC) at the end of each month. The adjustments in the Grattan report are bigger, and do include VAT.
The good news on that front is that in the Credit Note report issued by Grattan, you receive reimbursements, to bring the shipping in line with the latest Evri rate card that Amazon has negotiated. If you follow it all through, you do ultimately end up paying in line with the rate card.
It seems that most sellers are blissfully unaware of this convoluted billing process. Amazon Seller Support have repeatedly been telling us that we're getting confused with the new Evri rate card. This is partially true, if you don't understand the billing process.
What they are missing however is that for a 20 day period in March (5th to 25th), Evri were adding massive adjustments to EVERY parcel. Regardless of weight and dimensions (I only sell books, typically <1kg), they were making adjustments on the basis that EVERY parcel was 2-5kg, and charged everything at £4.99+VAT=£5.99. In one isolated case, I was charged £11.99 for a 640g parcel, and spent far more on shipping than the book was worth in the first place.
I explained this to Amazon Seller Support, and totally fell on deaf ears. Their official line is that we as sellers that purchased the shipping through Amazon are to raise this with Evri. As the Evri chatbots and phone lines are not geared up to making open ended queries, this doesn't get us very far.
I'm £147.40 down for 49 orders in March that received wildly incorrect weight adjustments by Evri. As things stand, it looks like I will not be getting that money back.
Has anybody else been successful in recouping the incorrect charges from that 20 day period in March?
