Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else? URGENT
So this has started again. What the heck is Amazon Playing at? Why are we getting charged double for Delivery Labels ? Seems like they are letting Evri take what ever they want direct from our account.
We weigh and measure every single parcel and this to our postage label purchased through Amazon using Evri and pay for whatever the price is YET now we are seeing huge amount of "Carrier Delivery Label Adjustments charges on a daily basis and putting our account into negative.
Are there any mods here can have a look at this please. This is very very frustrating to see as the margins we are working on here are very very low and now this?
Honestly speaking having enough of this place now and want to close everything.
Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else? URGENT
So this has started again. What the heck is Amazon Playing at? Why are we getting charged double for Delivery Labels ? Seems like they are letting Evri take what ever they want direct from our account.
We weigh and measure every single parcel and this to our postage label purchased through Amazon using Evri and pay for whatever the price is YET now we are seeing huge amount of "Carrier Delivery Label Adjustments charges on a daily basis and putting our account into negative.
Are there any mods here can have a look at this please. This is very very frustrating to see as the margins we are working on here are very very low and now this?
Honestly speaking having enough of this place now and want to close everything.
76 replies
Seller_gyP7QgSmDXuID
I have been hit by over £700 in fraudulent over charges by Evri. I am going to make a spreadsheet of all the order numbers, dimensions, charges etc and go to a small claims court if Amazon don’t refund. I will never EVER use Evri scammers again.
Seller_kSZCywEhJQQ8J
My neighbour is an Evri depot. I honestly do not think these parcel businesses are weighing every parcel individually with careful precision. You can often tell from the way the system treats self-employed drivers: the operational pressure is on speed, route completion, and cost control, not forensic parcel auditing.
The same applies to DPD. I once bought 25kg of food ingredients, and the driver had to carry the parcel alone, even though that appears to exceed a sensible one-person manual handling limit. If parcels of that weight are moving through the network like normal deliveries, I find it difficult to believe every parcel is being individually weighed, checked, and fairly re-rated at the level sellers are now being charged for.
That is why I do not think this should automatically be treated as a carrier-specific issue.
If sellers are seeing similar adjustment charges across Evri and DPD, the common layer is not the carrier. The common layer is Amazon Buy Shipping:
seller input → Amazon label quote → Amazon/carrier data transmission → later adjustment billing → seller account debit
The key question is not simply:
“Did the carrier adjust the charge?”
The real audit question is:
“What weight and dimensions did Amazon read, store, transmit, and later use when calculating the adjustment?”
For example, if a seller enters 1.2kg, but one layer later reads it as 12kg, the seller would see a heavy-parcel adjustment even though the original parcel data was correct. That would explain why sellers say their parcel weight and dimensions were accurate, but the final charge jumps into a much higher band.
Amazon should be able to show, for each adjustment:
- the weight and dimensions entered by the seller;
- the Buy Shipping quote generated at purchase;
- the weight and dimensions transmitted to the carrier;
- the carrier-audited weight and dimensions, if any;
- the exact reason code for the adjustment;
- the tariff band used to calculate the final charge.
Without that data trail, sellers are only being asked to pay the final consequence of a calculation they cannot inspect.
So if this is happening across multiple carriers, I would not start by blaming Evri or DPD. I would start by auditing Amazon’s shared Buy Shipping and adjustment-billing layer.
Seller_eon8Z1nTmcjR6
I'm extra charged for Evri parcels ,, Adjustments,, between 26/04/2026 and 29/04/2026. These new charges have now affected a total of 347 parcels and have caused financial losses of £1,028.88.
Seller_GSIBVMvB5DwZ9
has anyone had their charges refunded yet? Im down around 600, its frustrating
Seller_2BSBgE3FJzlK4
it is a multi million pound fraud that amazon is knowingly allowing to continue, making amazon equally as guilty as evri under the joint enterprise law
hopefully very big fines coming
this has to stop immediately!
Angie_Amazon
Hello @Seller_Ltq0iKiIdyMv3,
Thank you for flagging this and for the detailed information shared in this thread. I can see this is affecting multiple sellers across different carriers, and I want you to know this is being taken seriously.
If you've been impacted by these retroactive “Carrier Delivery Label Adjustment” charges through Buy Shipping (whether Evri, DPD, or another carrier), please share your Case ID in this thread.
In the meantime, if you haven't already, please open a case through Seller Support referencing the specific charges and include screenshots of your original label purchase showing the dimensions/weight entered vs. the adjustment applied.
— Angie
Seller_kSZCywEhJQQ8J
For anyone affected, please try to save evidence from the individual order page before anything changes.
For each affected order, open the order / shipment page connected to the Buy Shipping label and save it as HTML or PDF.
Ideally save:
1. The individual order page
2. The Buy Shipping label / shipment details page
3. The original weight and dimensions entered, if visible
4. The original label price quoted by Amazon
5. The tracking ID
6. The carrier and service selected
7. The later Carrier Delivery Label Adjustment charge
8. The invoice / transaction page showing the adjustment
9. Any page showing carrier-audited weight or dimensions, if available
10. Any Seller Support response
If your browser allows it, use:
Right click → Save Page As → Webpage, Complete
or:
Print → Save as PDF
HTML is useful because it may preserve page text and structure. PDF is useful because it preserves what was visible at the time. Screenshots are also useful for key sections.
The important point is to preserve the order-level evidence before raising or reopening cases, because the transaction pages may change or become harder to access later.
The key comparison is:
seller-entered weight/dimensions
vs.
carrier-measured weight/dimensions
vs.
adjustment amount
If Amazon or Evri says the parcel was undercharged, there should be parcel-level evidence showing what was measured, when it was measured, where it was measured, and how the adjustment was calculated.
@Seller_Ltq0iKiIdyMv3
@Seller_mhMQ3P4Zo1XQ4
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@Seller_GSIBVMvB5DwZ9
@Seller_2BSBgE3FJzlK4
Seller_iNndjyvjK9EUY
Has anybody gotten anywhere with this recently? The most recent response I have had is trying to point to some random Evri surcharges that have absolutely zero bearing on any of this. I have orders that show the dimensions and weight were 100% accurate and the orders were in UK mainland, yet they have randomly charged an extra £11. That isn't surcharges, that's obviously just a straight up system error. The fact they are trying to pretend this isn't an issue that has been going on for years is an utter joke. They seemed to have reimbursed people when this happened previously, so I don't know why they're claiming it's not their issue now and that you need to try and resolve it with Evri directly.
If I keep getting nowhere with Amazon I'm going to have to start looking at taking further action to recoup these costs, because it's just getting ridiculous. I've had a case open with Amazon for a month now and it's just going nowhere, and in the time the case has been open it just keeps happening constantly, meaning the amount I'm owed goes up and up.
Seller_GSIBVMvB5DwZ9
RE:[CASE 12524403492]
Amazon have now emailed me saying I need tocto contact evri to hassle them about these charges. This surely cant be right?
2.) On carrier adjustments, Amazon provides a provisional cost of shipping based on the rate card and the information provided by you. The carrier will then review and make adjustments in accordance with their surcharges and if the item is different in weight and size as previously declared.
For all adjustments, you need to contact the carrier directly for a breakdown of surcharges
Seller_iGWb1Mzt8ZCnz
I made a thread about this 3 or 4 years ago, and nothing seems to have changed.
Amazon will blame Evri, Evri will blame Amazon, and the seller is left standing in the middle like an unpaid referee.
I once sold a bird feeder for £9.99. It weighed 400g sent on a 1kg service, well within the size and weight. Somehow, I ended up being charged £12.49 for shipping.
Lovely stuff. Really makes you feel alive.
And don’t even get me started on Highlands parcels. If they accidentally price one at the standard rate, don’t worry they won’t forget. They’ll just quietly come back for the extra £12 up to two years later, like a financial ghost from parcel past.
The best part? Nobody can give you a clear breakdown, nobody takes responsibility, and somehow the answer is always: “It’s the other company’s fault.”
Seller_KGAwcXTrexl0q
So update on my end - Amazon doesn't care. Apparently £9 surcharges, totalling £11+ for a small parcel under 1kg to UK mainland is NORMAL.
Ridiculous, this is day light robbery. I have had to reopen my case Id 12477898032 to demand answers as they were telling me to get in touch with evri with their new base card. The surcharges were £9!! No small package rate is that cost, this isn't acceptable.
