Royal Mail Delays after Easter Weekend
Hi
This hasn't happened to us before so I would appreciate any advice anyone can offer.
We sent orders placed over the bank holiday weekend on the 7th March. About 20 or so orders sent via Royal Mail were collected from us on the 7th but not scanned by Royal Mail until the 10th or 11th April, so they're showing as late deliveries and this has put us 'at risk'. Orders sent afterward seem to be delivering as usual so I think it's either Royal Mail issue or bank holiday back log, both of which is out of our control.
Help!
Royal Mail Delays after Easter Weekend
Hi
This hasn't happened to us before so I would appreciate any advice anyone can offer.
We sent orders placed over the bank holiday weekend on the 7th March. About 20 or so orders sent via Royal Mail were collected from us on the 7th but not scanned by Royal Mail until the 10th or 11th April, so they're showing as late deliveries and this has put us 'at risk'. Orders sent afterward seem to be delivering as usual so I think it's either Royal Mail issue or bank holiday back log, both of which is out of our control.
Help!
3 replies
Seller_kSZCywEhJQQ8J
Did you use Tracked 24 or Tracked 48?
Neither service is guaranteed, so delays after a bank holiday can happen. But that still does not seem fair if you dispatched on time and now your account is the one at risk.
I had something a bit similar. I posted some orders around 5pm on 7th, using a post box a few minutes from my unit. Collection should have been 6pm, but the postman came early. I asked why and he showed me his van was already full of parcels and letters. He said he had to do another trip to collect the rest.
So I do wonder if Royal Mail just hit capacity in some areas.
If your later orders are moving as normal, that also makes it sound more like a backlog from that period, not a normal dispatch issue from your side.
We pay for the service and do our part, so it is hard when the seller gets punished for delays outside their control.
