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KYC Account verification has been going on for more than 6 month and still waiting for the outcome
We have been selling on amazon for also 10 years and have always follows the rules and regulation. Since July 2023, the account was undergone a account verification process, totally understand and support the process, sent all the requested information/documents in the last few month. In between, the normal process, as many others, come back for more additional information/documents, but all provided as asked.
Within the same period, there was another VAT for UK business establishment requirement verification process, and asked many (include all or very similar with the account verification document asked). All provided timely, and although there was little waiting in between, with a could of email enquires, it went well and the UK business establishment verification has been approved.
Unlike with the UK business establishment process, our seller account verification process has been 9 months, while all company information, personal information, have all provided and seems accepted. The last update point was two months ago, requested for one of the owners ID, which we uploaded passport, driving licensing, all sides and page. It just no further movement, in that time, I have wrote many email to check if they need any additional information, and happy to provided, but just received the standard reply, saying your information is being validated. Although the UK VAT purpose is not the same thing with the account verification, but the documents are pretty asked for the same thing, if one department accepted, other should be fine.
While I am waiting patiently for the process and totally understand it might taking time. But for the whole process taking more than 9 months, and with single document need more than 2 months to check is really long, in the meantime, we can not list and sell anything as the account is inactive, but month subscription has never been stopped.
Could anyone (such Sakura_Amazon, seen you have been brilliant, helping many issue like this) help on this and possible direct our case to be checked, as we are happy to provide further information required.
Kind regards
0 replies
Seller_ZVAz3d5lZuGid
Quote - ... but month subscription has never been stopped.
The monthly fee is for the professional selling plan, and for it to stop you need to downgrade it yourself so you do not pay more fees, until you can sell again.
Go to cog wheel top right - account info - manage your services - sell on amazon - click on the button for individual - apply changes - and you will not pay.
(Goodness - I had to go through the process myself as they have totally changed the pages - yet again ! - why can they not leave things along).
Seller_LIf4GHqfTta1T
can somebody help, i'm in the same situation, so frustrating that we can't just phone somebody who can explain what we need to do and help us to resolve the situation and get back on and sell
Seller_9bVxuzNRa9dZc
I have exactly the same problem !!!!! - I need a beneficial owner to be taken off the account but there is NO button to do this. I just get the same email all the time. This is now on about month 4 - If Amazon were not so big and important they would be out of business with this kind of lousy customer support! - SO FRUSTRATED !!!!!
Seller_hG7TrQ7MtvGd4
I hear you. I went through this last year. Lost over 9 months and inventory that was sitting for too long in the warehouse. I hope that it will resolve sooner than later!
Seller_Zl1YQQDo64eCK
same situation, coming on 2 months of no sales. taking 3 weeks between document checks before they move on and ask for next batch, immensley frustrating to say the very least.........
Simon_Amazon
Hello @Seller_dBHc6gzu6aKI7,
Here Simon from Amazon, happy to try and help.
I reached out to the team and you should have received a communication from them.
Please keep me posted on the outcome.
In the meanwhile, if you have Account Health related questions, have you tried to contact the team via the 'Call me Now' button?
Best,
Simon
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