FBA customer return is given an LPN ref, how to find the order?

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_jyDrO3unh1pRa

FBA customer return is given an LPN ref, how to find the order?

Hi, here’s the scenario - FBA product, customer buys then returns. Perhaps defective or perhaps just customer damaged, either way unsellable so Amazon sends them back to me. On each product Amazon puts a sticker with a reference number. On mine they are LPNXXXXXXXXX. This number is different for every item and allows you to link that specific return with a specific original order. Somewhere in seller central you can enter this number and it brings up the order, I know this as I did it a few weeks back. However I can’t remember where I did this, any ideas please?

Thanks in advance.

127 views
1 reply
Tags:Returns
00
Reply
0 replies
user profile
Seller_jyDrO3unh1pRa

In case anyone is interested - Seller Central - Reports - Fulfillment by Amazon - on the Left side you will find Returns - report under Customer Concessions. Click on Returns report and enter the LPN number in LPN column, so that you will get the Order returned by the buyer.

Edited by: AC Products Online on Jan 23, 2018 8:52 PM

21
Follow this discussion to be notified of new activity