Shipment Discrepancy – 50 Boxes Sent, Only 23 Boxes Received
Hello Sellers,
I need urgent guidance regarding a shipment discrepancy.
I created a shipment plan and sent 50 boxes to Amazon’s fulfillment center. I have proof of delivery from the carrier confirming that all 50 boxes were delivered. However, in my shipment summary, Amazon is only showing 23 boxes received.
I already opened a case with Amazon support, but they only advised me to work with my carrier. The carrier has confirmed full delivery of all 50 boxes, and I have the POD as evidence. Later, Amazon initiated a reimbursement, but the amount is very low and does not cover the actual value of my missing inventory.
This is a serious concern since a large portion of my inventory is unaccounted for, and the reimbursement offered does not match the loss.
Has anyone faced a similar issue? What is the best way to escalate this so Amazon reconciles the shipment properly and provides a fair reimbursement?
Any guidance or advice would be highly appreciated.
Shipment Discrepancy – 50 Boxes Sent, Only 23 Boxes Received
Hello Sellers,
I need urgent guidance regarding a shipment discrepancy.
I created a shipment plan and sent 50 boxes to Amazon’s fulfillment center. I have proof of delivery from the carrier confirming that all 50 boxes were delivered. However, in my shipment summary, Amazon is only showing 23 boxes received.
I already opened a case with Amazon support, but they only advised me to work with my carrier. The carrier has confirmed full delivery of all 50 boxes, and I have the POD as evidence. Later, Amazon initiated a reimbursement, but the amount is very low and does not cover the actual value of my missing inventory.
This is a serious concern since a large portion of my inventory is unaccounted for, and the reimbursement offered does not match the loss.
Has anyone faced a similar issue? What is the best way to escalate this so Amazon reconciles the shipment properly and provides a fair reimbursement?
Any guidance or advice would be highly appreciated.
0 replies
Sunnie_Amazon
Hello, @Seller_Oq1wZN1WTO458,
This is Sunnie, from Amazon, and I'll be happy to assist.
I've taken a look at your account details but wasn't able to find any record of the specific case you're referring to. To help me better assist you with this matter, could you please provide the Case ID number from your previous interaction with Selling Partner Support? Once you share this information, I'll be able to access the complete history of your situation and provide more targeted assistance.
Thanks,
Sunnie
Seller_VcTKl53T4nV9s
I encountered a similar issues and for this reason stopped using FBA.
"Peace of mind"
