EPR Category Reports report showing wrong information
can someone help out with EPR materials showing incorrect informaiton.
I've raised a case with seller support (12648898332) and they said to contact account health. Account health could not help and said to raise a case with seller support.
In short this report
https://sellercentral.amazon.co.uk/reportcentral/EPR_REPORT/1
is showing our items contain steel which is incorrect, I need amazon to update this
EPR Category Reports report showing wrong information
can someone help out with EPR materials showing incorrect informaiton.
I've raised a case with seller support (12648898332) and they said to contact account health. Account health could not help and said to raise a case with seller support.
In short this report
https://sellercentral.amazon.co.uk/reportcentral/EPR_REPORT/1
is showing our items contain steel which is incorrect, I need amazon to update this
1 reply
Manny_Amazon
Hello @Seller_oA7gHuOaRpLws,
Thanks for posting here. I see that case #12648898332 was updated 2 days ago with more information requested. Feel free to update the case with this information:
1. Impacted Country – Please confirm the specific country for which the EPR Report is showing the incorrect steel designation (e.g., France, Germany, etc.).
2. Reporting Period – Please provide the period (month/year or quarter) for which you are appealing the incorrect data.
3. EPR Category – Please confirm the EPR category under which the affected ASINs are being reported (e.g., Packaging, WEEE, Batteries, etc.).
Once you provide this information, the team will investigate the issue further and assist.
If you see that the case resolves and still need help, please let me know.
Regards,
- Manny
