Going in circles trying to reactivate an account
Recently we received an e-mail from Amazon that our account was deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. As we understood it was because we made a duplicate account which we are still using for more than a year and totally abandoned the old one where we never even listed or sold anything. So we basically plagiarized ourselves and blocked both accounts..
Amazon asked us to activate our old account at first, then prove it to them and only then we'll be able to activate our current account. The problem is: there's no way to activate the old one. When you click "Reactivate Your Account" (screenshot#1) it brings you to the Account Health page, where the only logical way is to click "Submit new information" button (screenshot#2). Then it loads for a couple seconds with "Reactivate your account" on the whole page (screenshot#3) and brings you to the Identity information page (screenshot#4), where you can't change or submit anything. By clicking "please view your performance notifications here" it also brings you to the blank page (screenshot#5).
So you just go in circles by clicking on all the links until you are again on the Account Health page. We opened a case (ID 9856764612) but the answer was unhelpful and they also closed it right away.
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1 reply
Oliver_Amazon
hello @Seller_cTj1nJrxFZdqw
and thanks for your post. My name is Oliver and I want to help you find a solution to reactivating your account.
You explain you don't have an option to upload anything on identity page and in performance notifications can't find what is missing or what the account is blocked for.
My first recommendation would be to not only check the performance notifications in the German Marketplace (as seen in the screenshot), but also all the other European stores, especially UK, as often the region wide blocks are informed on UK page.
If you have no option to submit what is requested through the identity page, you could submit it through
verkaeufer-verifikation-anfrage@amazon.de (if your primary Marketplace is DE)
or
seller-verification-enquiry@amazon.co.uk (if your primary Marketplace is UK)
Let us know how it goes.
All the best
Oliver
