Shipments from the UK to USA
Has anyone been able to get their shipping setting from the UK to the USA lower than 10 to 20 days? We have a fully tracked 7 day delivery service from the UK to USA and Canada and are unable to change our shipping settings to reflect this for our customers.
Amazon Account manager advised the setting should be there but it isnt.
We have been running fully tracked since Jan with no Joy other than it stopping the relentless scamming A-Z claims.
Anyone have any Idea?
6 replies
Seller_Hi7wbO2Kbo6bl
"Amazon Account manager advised the setting should be there but it isnt."
That sounds like Seller Support.
The system is working as intended. Your transit time choices on your shipping template will not be the same as for a domestic seller.
Bryce_Amazon
Good afternoon,
I might recommend creating this thread in the UK version of the Amazon Seller Forums, as that will get you in contact with other sellers potentially more familiar with your situation. We also have a Community Manager who operates in that region and may be able to provide additional resources!
To change your location, use the dropdown option in the upper-right corner of the page.
- Bryce
Seller_tDRantygoSrAM
So Amazon says the below. We have a case raised as its not available on our account despite the below and us being fully eligible.
How to set faster Transit Times
To set a faster Transit Time, you can change the Transit Time in Shipping Settings. Learn how to modify your Transit Time.
When you become eligible to set faster Transit Times, if you are shipping from one of the following regions to the United States, Amazon will update the Transit Time in your shipping templates to a new, faster Transit Time. All new shipping templates you create will have the new Transit Time.
Shipping Location Default Transit Time New Transit Time
China, Taiwan, Hong Kong, Macau 14-28 days 10-20 days
United Kingdom 10-20 days 7-14 days
Germany 14-28 days 10-20 days
To access this feature, you will need to migrate to the new Shipping Settings.
