Good afternoon,

I'm hoping someone out there has experience with this.

Whilst we do sell from a range of brands we do have our own in-house and trademarked brand.

We've had a couple of issues this year where some of our own brand items have been rebranded.

This is especially frustrating as they never sell on our listings (how could they it's an item branded to us with our logo on it!)

We've decided to start looking into a brand register with Amazon to protect our in-house listings.

The bump we're currently facing, is that these items are already tagged with our brand (whether the full name or acronym).

If we were to register our brand with Amazon, would we have to relist our items with the now approved brand? Or would we be able to somehow edit them.

Searching for this question brings up people who want to edit generic listings to their brand and have to relist.

Our items are already tagged as our brand they just aren't registered and protected.

Any help is appreciated!

Hi Everyone,

We are reaching out to see if anyone else has experienced a similar issue and to request immediate assistance from Amazon moderators or experienced sellers.

Recently, a serious pricing glitch occurred on one our listing, reducing the price from €44.90 to €10. This error was not initiated by us and we are still investigating with Amazon how this could have happened.

We sold around 170 generating sales of only €1,688.57 instead of the expected €7,588.10 if these were sold at the correct price. This has resulted in a loss of €5,900 for our business.

To make matters worse, the listing is now out of stock during peak sales periods, adding to our losses.

We have contacted Amazon Selling Partner Support, and while they have acknowledged the issue and promised to investigate, they stated it could take 36 hours or more to proceed. Meanwhile, orders cannot be canceled.

We have requested Amazon to:

- Cancel all affected orders and restore the inventory.

- Refund the price difference for shipped orders.

- Compensate us for the opportunity costs and losses incurred.

We are shocked at the lack of safeguards in place to prevent such errors and the delay in resolving this matter. This issue has severely impacted our trust in Amazon’s platform, and we believe it’s important to alert other sellers to such risks.

If any moderators or experienced sellers have insights or advice on how to escalate this matter and ensure a timely resolution, we would greatly appreciate your help.

Thank you for your support.

So Amazon have highjacked our generic item listing, and they're not even sourcing the time from us.

They're sourcing the item from our competitor.

How is this allowed?

Can we do something about this?

Can we complain to Amazon to stop kicking small sellers out of business?

Can we become the seller Amazon source the item from?

Any help appreciated.

Thanks