Clear, Correct, Complete: Violation Reporting 101
Dear Valued Sellers,
Sellers help maintain marketplace integrity through collective diligence, and that is why we would like to address an essential tool at your disposal - the Report a Violation process. When encountering listing violations or policy infractions, proper reporting procedures are vital for fostering an optimal selling environment for all participants.
Significance of Proper Reporting
- Protection of your enterprise from unfair competition
- Preservation of customer confidence in our marketplace
- Ensuring adherence to legislation and Amazon policies
- Maintaining equitable trading conditions for all sellers
Submission Protocol
- Access the Report Abuse tool
- Identify the violation category
- Submit essential information:
- Order ID or ASIN/ISBN
- Store/business name of the reported seller
- Product title and detail page information
- Marketplace where infringement occurred
- Detailed explanation with reference to policy
- Include supporting documentation: order references, correspondence, and receipts
Best Practices for Successful Reporting
- Provide precise, concise descriptions
- Furnish comprehensive documentation
- Ensure alignment with Amazon's policies
- Maintain records of complaint IDs for subsequent enquiries
Should you encounter submission difficulties, please note these solutions:
- Trademark Registration Error - Kindly register your trademark via Brand Registry
- Duplicate Submission Error - Please escalate previous submissions through Brand Registry support
- Invalid ASIN Selection - Kindly verify trademark presence in listing prior to submission
Monitoring Your Submissions
- Access your Submission History via Brand Registry
- Monitor status updates for a six-month duration
- Review detailed submission information
- Access seller contact information (Rights Owners, approximately 20 days post-acceptance)
Important Considerations
- We thoroughly investigate all reports
- We keep investigation outcomes confidential but will notify you upon completion
- We will take appropriate measures when we confirm violations
- Maintain records of any test purchases or evidence
Quick Tip: Before submitting a report, gather all necessary documentation and evidence. This helps expedite the review process and increases the likelihood of successful resolution.
We Welcome Your Insights
- What challenges have you encountered during the reporting process?
- Any primary concerns regarding violations within your category?
- What additional guidance might you offer to fellow sellers?
We appreciate your commitment to maintaining marketplace standards. Your vigilance is invaluable.
Helpful Resources:
NR_Amazon
Clear, Correct, Complete: Violation Reporting 101
Dear Valued Sellers,
Sellers help maintain marketplace integrity through collective diligence, and that is why we would like to address an essential tool at your disposal - the Report a Violation process. When encountering listing violations or policy infractions, proper reporting procedures are vital for fostering an optimal selling environment for all participants.
Significance of Proper Reporting
- Protection of your enterprise from unfair competition
- Preservation of customer confidence in our marketplace
- Ensuring adherence to legislation and Amazon policies
- Maintaining equitable trading conditions for all sellers
Submission Protocol
- Access the Report Abuse tool
- Identify the violation category
- Submit essential information:
- Order ID or ASIN/ISBN
- Store/business name of the reported seller
- Product title and detail page information
- Marketplace where infringement occurred
- Detailed explanation with reference to policy
- Include supporting documentation: order references, correspondence, and receipts
Best Practices for Successful Reporting
- Provide precise, concise descriptions
- Furnish comprehensive documentation
- Ensure alignment with Amazon's policies
- Maintain records of complaint IDs for subsequent enquiries
Should you encounter submission difficulties, please note these solutions:
- Trademark Registration Error - Kindly register your trademark via Brand Registry
- Duplicate Submission Error - Please escalate previous submissions through Brand Registry support
- Invalid ASIN Selection - Kindly verify trademark presence in listing prior to submission
Monitoring Your Submissions
- Access your Submission History via Brand Registry
- Monitor status updates for a six-month duration
- Review detailed submission information
- Access seller contact information (Rights Owners, approximately 20 days post-acceptance)
Important Considerations
- We thoroughly investigate all reports
- We keep investigation outcomes confidential but will notify you upon completion
- We will take appropriate measures when we confirm violations
- Maintain records of any test purchases or evidence
Quick Tip: Before submitting a report, gather all necessary documentation and evidence. This helps expedite the review process and increases the likelihood of successful resolution.
We Welcome Your Insights
- What challenges have you encountered during the reporting process?
- Any primary concerns regarding violations within your category?
- What additional guidance might you offer to fellow sellers?
We appreciate your commitment to maintaining marketplace standards. Your vigilance is invaluable.
Helpful Resources:
NR_Amazon
8 replies
Seller_tQCfsb3zoC4AP
Dear Amazon the reason that sellers are not using this tool is not that they do not know about the tool or how to use it.
The reason sellers do not make reports anymore is that you never and I mean never address anything that is reported to you I gave up reporting over a year ago when I reached 150 reports that Amazon took no action on even simple reports like a wrongful title would never be fixed
Seller_LVJaidBR9PT5Z
You can provide all the evidence of any violation and report through this tool over and over and amazon will take 0 action in our experience.
We have had many issues in the past with all evidence and must of reported over a hundred times and nothing was done about it to this day.
Seller_OC4AKQTpHwKwL
After 7 days & only 3 responses including ours, you really should be able to see how we feel.
The biggest issue for us is when people return items.
We sell rock climbing guidebooks, walking maps & general travel guides. When these are returned they are NEVER wrapped properly! We have had return stickers put on the book with out any wrapping. Maps are returned in large envelopes & get bashed in transit, a bit of tape & a bit of common sense would prevent this.
Safe ts are never refunded & the whole selling process is painful.
If we could go back to people returning products to sellers & us doing the refunds, we might think about carring on.... if not we won't
Seller_2MDS66zdjPMUU
The best judge of violations are the victims. This is why on other platforms buyers and sellers can rate each other AND leave comments.
I always read these reviews because the balance of opinion is the way to see if a seller or buyer is honest .
When you report a violation Amazon the report goes into a black hole. Never mentioned again. Quote "We keep investigation outcomes confidential but will notify you upon completion". Really ??? Never seen a notification as you suggest.
The "responsible" team does not even acknowledge it. Whatever Amazon has or has actioned to stop violations has not had any effect on reducing the impact for sellers. In fact having sold on here for many years I would say buyer fraud is out of control and growing. There appear to be NO sanctions and dishonest buyers know this.
For goodness sake even customer service reviews are never removed even when there is incontrovertible evidence that the review is untruthful or unfair.
However as you say, Amazon has all of the statistics; so to regain seller confidence it would be a simple matter to post how many violations have been received each month/quarter, how many were upheld and how many dismissed. If Amazon was really serious about this it could add a further metric to differentiate outcomes eg warnings issued, accounts removed etc.
Thereby we could see the improvement Amazon hopes to achieve with this quite unnecessary "tool".
Seller_OM4BK6pjqIuuR
thankyou, I needed a laugh. Heres the REAL protocol... 1) Report issue to Amazon 2) Amazon ignores it totally and you have just wasted time and effort thinking anyone even looks at the reports.
Seller_K8edOfPu9HEmN
Great @NR_Amazon
But this tool will only work if Amazon climb down from their TOTAL protection of their customers (buyers).
While 3rd party sellers are treated with contempt, announcements like yours are pointless.
Unless there's a bit more give and take between Amazons customers (buyers) and Amazons customers (sellers) reporting buyer violations will never ever work.
How Amazon treat their own buyers when they purchase directly from Amazon maybe a different matter when buyer fraud and deception is discovered, but as a 3rd party seller like most posters on here, reporting people that buy from us is a waste of precious time.
As for reporting other listings well don't get me started on that shambles.
Sellers help maintain marketplace integrity through collective diligence, and that is why we would like to address an essential tool at your disposal - the Report a Violation process. When encountering listing violations or policy infractions, proper reporting procedures are vital for fostering an optimal selling environment for all participants.
Seller_RguKGMHvWFmo3
I needed to report a customer who knowingly abused the returns process and got £180 of goods over three orders. Clear pattern of order, state return, get it for free, order again.
I reported using the REPORT ABUSE facility, on each and every occassion it was auto rejected stating "this is not the right place for report abuse, please go to the report abuse page and report abuse" which is exactly what I had done. I contacted SS you can imagine how that went. I contacted MD@amazon.co.uk which got auto rejected countless times.
So Amazon your report abuse panel is not fit for purpose so instead of trying to change face of it, why don't you actually look at the behind workings and ensure that is in good working order?????
BTW being at a total gasp with frustration over 3 weeks - I took Amazon to Small Claims Court - and won all my money & costs without any contest.
