if i buy evri tracked and print at home on correct printer labels, then enter the tracking number onto the order, it will show as shipped, but not when delivered

I then have customers saying it has not been delivered, even though tracking says it has. Amason then give refund to customer! How can i get delivery to show as delivered when evri tracking confirm it.if i order label through Amazon it shows delivered, no problem. But i cannot slways get Amazon label system to work for Evri.

I am trying to track a removal request return. I can see that it has been actioned, and there is even a tracking number (beginning with UK) in the FBA inventory reports.

However, there is no way to track this number. It is not recognised by UPS or any other carrier. After various useless exchanges with Amazon customer "service", I was told that this tracking is for internal use only, and Amazon does not share access of this tracking. They would only tell me it is being processed.

Ridiculous!

Hi

We send out a few orders per week and mostly we send them by standard RM second class post, purchased through Amazon.

Occasionally we send a higher value order out via RM Tracked 24 but as we can't buy the shipping label through Amazon we mark the order as despatched after buying the shipping direct from RM.

A few days ago I input an incorrect tracking number against an order and of course it has been recorded as 'not scanned'. This has affected our performance rating quite a bit as we only send out 3 or 4 of these type of orders per month.

I've corrected the tracking number but the defect remains.

Does anyone know how to get Amazon to recheck the tracking number assigned to that order and see that it has been scanned? Is it even possible?

Thanks :)