Premium Shipping Eligibility Reinstatement
Hello
We are appealing for the reinstatement of our Premium Shipping Eligibility and would like this case to be escalated and considered by a supervisor. Can a mod please look into this and refer to case id 16656748601
We lost our Premium Shipping Eligibility due to one mistake made by a junior member of our team, 1 package missed being handed to our Fedex driver.
In the last month we have only had 2 PSO orders hence our On-Time Delivery Rate has reduced to 50%.
Please consider that this is 1 mistake and not our normal performance.
We have checked on all our PSO orders since 1st July and 100% of these were delivered or had an attempted delivery on or before the Promised Delivery date. I have the data which i have attached to the case id
In fact 50% of these had a delivery attempted before the Promised Delivery date.
I would appreciate a mod to look into this considering it is just one order.
Thank you.
1 reply
Josh_Amazon
Hello @Seller_DRvETOYEFTa1A,
This is Josh from Amazon. Thank you for contacting our Forums!
I've reviewed your case (ID 16656748601) regarding the Premium Shipping Eligibility reinstatement. I can confirm that the response provided by our team is correct and unfortunately, we're unable to take further action at this time.
We understand this is frustrating, especially given your long-standing relationship with Amazon. To regain eligibility, please focus on meeting the required performance metrics in the next evaluation period. Utilize the Premium Shipping Eligibility Dashboard and defect reports in Seller Central to monitor and improve your metrics.
We appreciate your commitment to quality service and hope to see you regain eligibility soon. If you have any further questions or need additional clarification, please don't hesitate to contact Seller Support through Seller Central.
Best regards,
Josh
