We found ourselves in another Amazon chicken and egg situation. We have a branded product, but it is listed as generic, preventing us from listing it. I provided pictures of the item showing the brand, the requested screenshot, and all other details. Yet, I only receive automatic messages, and they do not help! It violates Amazon's listing policies, but no one takes action. We couldn't add it to our inventory.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_iTgjdgiRqiPsn Could you please help? My case ID: 10677838372

I have reported a branded product that is listed as generic. I received this reply:

In order to provide you the correct resolution, we request you to provide us an elaborative description, conform did you want to update the brand name. We request you to take this extra step and provide the information needed, so that we can provide you the best solution of your query.

What am I supposed to do? My brain switched off after elaborative description, it might be the heat or the fact that I don't have a PhD, but I am puzzled by this.

Hi All,

I am trying to add a new BRANDED product which already has four (x4) other listings on Amazon. These four other listings are showing as GENERIC but the product is clearly branded. I was approved to sell this item by Amazon but when I try and add it to my inventory by using the "Sell This Product" drop down tab it gives me an ERROR message. But if I use the "Copy & List" option on the same drop down tab it then seemingly allows me to proceed with filling in the details.

I don't want to get into trouble for listing something I am not supposed to. And yet, there are two methods and one of them seems to works and the other doesn't.

Does anyone know how to resolve this or confirm if its legit to proceed with listing it for sale?